Administrative Team Lead — Hybrid + Remote Options

Navia Benefit Solutions Inc; United States; Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Wellness benefits

Life insurance

PTO

Holidays

Work-from-home

Job summary

The Navia Benefit Solutions Inc Admin Team is seeking an Admin Team Manager to oversee day-to-day operations, serve as the primary escalation point for clients and brokers, and ensure adherence to Navia's SLAs.

You’ll communicate processes across the department, drive staffing, onboarding, performance reviews, and training while partnering with the Integration Manager on forecasting and budgeting, and coordinating cross-functional initiatives.

Qualifications

• 2+ years of experience in file processing or comparable technical experience.
• Comfortable providing constructive feedback and administering disciplinary action when needed.
• Ability to adapt your communication style to fit the needs of the team.
• Strong ability to identify and resolve issues independently.
• Demonstrated ability to provide leadership and guidance, both internally and externally.

Responsibilities

• Conduct and deliver performance evaluations and reviews for team members.
• Coordinate hiring and onboarding for new team members, along with ongoing check-ins.
• Serve as the first point of contact for implementation-related questions and projects.
• Partner with the Integration Manager on departmental forecasting and budgeting.
• Manage daily operations, including staffing, work distribution, timesheets, PTO and vacation approvals, and customer escalations, in coordination with team leads.
• Own employee training, development, and mentorship, and administer disciplinary action when necessary.
• Lead and manage all team initiatives.
• Ensure team project deliverables are completed on time.
• Collaborate with cross-functional and divisional groups to support company-wide goals and objectives.
• Take on additional responsibilities as needed to support the team.

Skills

Leadership

Feedback

Communication

Issue resolution

Adaptability

Job description

The Navia Benefit Solutions Inc Admin Team is seeking an Admin Team Manager to oversee day-to-day operations, serve as the primary escalation point for clients and brokers, and ensure adherence to Navia's SLAs.

You’ll communicate processes across the department, drive staffing, onboarding, performance reviews, and training while partnering with the Integration Manager on forecasting and budgeting, and coordinating cross-functional initiatives.