Administrative Support Supervisor

City of Plano; Plano (TX); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, vision

TMRS retirement

RSP plan

Paid vacation

Sick leave

Holidays

Tuition assistance

Library card

Rec center discount

Job summary

City of Plano is seeking an energetic Administrative Support Supervisor for the Compost Station. You will lead administrative staff, manage daily functions, and ensure high-quality service for the Texas Pure Products program.

Responsibilities include coordinating orders, calls, emails, and invoicing while supporting sales outreach and reporting to drive program growth in a fast-paced environment.

Qualifications

• Experience in administrative operations and supervising staff.
• Ability to lead, organize, and support day-to-day administrative functions.
• Strong customer-service focus and attention to detail.
• Experience with processing orders, handling high-volume calls and emails.

Responsibilities

• Oversee and coordinate customer service and administrative activities.
• Support invoicing and accounts receivable/payable processes.
• Track data, prepare reports, and manage records for program decisions.
• Support Texas Pure Products sales and marketing efforts and outreach.

Job description

Our Culture

At the City of Plano, our culture is grounded in service, teamwork, and making a meaningful impact. Our SERVE values—

Job Description Job Description

Job Title: Administrative Support Supervisor. Location: Custer Road Compost Station. Contract type: Regular. Working hours: Full-Time.

Rate And Compensation

The target hourly rate for the Administrative Support Supervisor is between $30.65 - $38.31; depending on qualifications

Job Details

The City of Plano Public Works Department – Compost Division is seeking an energetic and experienced Administrative Support Supervisor to join our team and support Texas Pure Products, a regional composting program that transforms yard trimmings and organic materials into compost, mulch, and soil products for residential and commercial customers.

We are looking for a collaborative leader who embodies our core values of respect, teamwork, trust, safety, and communication and thrives in a fast-paced, customer-focused environment. The ideal candidate will bring a strong foundation in administrative and business operations, along with the ability to lead, organize, and support the day-to-day administrative functions of the program.

Key areas of responsibility include overseeing and coordinating customer service and administrative activities such as processing orders, managing high-volume calls and emails, coordinating customer requests, and supporting invoicing and other accounts receivable and accounts payable functions. The position will also assist with data tracking, reporting, records management, and the preparation and analysis of operational and business reports used to support program decision-making.

In addition, this position will play an important role in supporting Texas Pure Products' sales and marketing efforts, including coordinating customer outreach, assisting with promotional activities and materials, supporting sales initiatives, and helping identify opportunities to grow product awareness and sales throughout the region.

As a supervisor, this position will be responsible for providing leadership and direction to administrative support staff, coordinating workloads and priorities, developing consistent processes, and ensuring work is completed accurately, efficiently, and with a high level of customer service.

This position reports to the Compost Operations and Business Manager. The role also collaborates with operational staff, customers, vendors, member cities, and other internal and external partners to support the overall success of the Texas Pure Products program.

Customer service is at the heart of everything we do, so the successful candidate must be highly responsive, organized, detail-oriented, and committed to delivering a positive experience in every interaction. The ideal candidate will also be comfortable balancing multiple priorities, identifying opportunities to improve processes, and taking ownership of administrative and business functions in a dynamic environment.

Additional Information

For the complete job description for the Administrative Support Supervisor, view job description.

Full-Time Benefits

• Comprehensive medical, dental, and vision plans
• Membership in the Texas Municipal Retirement System (TMRS), in which the City matches contributions 2:1 upon retirement
• Enrollment in the Retirement Security Plan (RSP) which is fully funded by the City
• Up to three weeks of paid vacation
• Up to three weeks of paid sick leave per year
• Nine paid holidays
• Tuition Assistance
• Free Library Card
• Half-price recreation center membership

And so much more! Learn about our benefits online .

Equal Employment Opportunity

Equal Opportunity Employer - EOE/M/F/V/D

Open positions are subject to close without notice.

Our Culture

At the City of Plano, our culture is grounded in service, teamwork, and making a meaningful impact. Our SERVE values— Stewardship, Engaged, Respectful, Visionary, and Excellence—guide how we work, while our A.P.R.O. principles— Adaptable, Professional, Relationship‑Focused, and Outcome‑Based—reflect who we are at our core.

This is an organization where you can grow, contribute, and be part of something bigger than yourself. That’s why our guiding principle is simple and clear: SERVE Like a Pro—it’s in our DNA.