Administrative Support Specialist — Route & Customer Care

Hub Group; Grimes (IA); On-site; USD 19,000 - 27,000; Full time

Job summary

Hub Group in Grimes is seeking an Administrative Support associate to assist managers with clerical duties, route monitoring, and onboarding tasks for drivers. The role emphasizes strong multitasking and a friendly demeanor.

The candidate should excel in customer service, be detail oriented, and capable of handling calls and emails, while maintaining professional conduct during evening and Saturday hours in a warehouse/logistics setting.

Qualifications

• High school diploma or equivalent; post-secondary education a plus.
• Proficient in Microsoft Office (Word, Excel, etc.).
• Prior customer service experience preferred.

Responsibilities

• Assemble and audit route paperwork for the next day.
• Answer inbound phone calls.
• Handle customer issues and inquiries professionally.
• Contact vendors on inbound damage or replacement orders.
• Respond to emails in a timely manner.
• Assist in processing inbound delivery team activities.
• Update orders and monitor route progress.

Skills

Customer service

Detail oriented

Organizational skills

Time management

Problem solving

Accountable

Dependable

Documentation skills

Analyzing data

Professional phone skills

Conflict resolution

Active listening

Multitask

Education

High school diploma or equivalent

Post high school education a plus

Tools

Microsoft Office

Word

Excel

Job description

Hub Group in Grimes is seeking an Administrative Support associate to assist managers with clerical duties, route monitoring, and onboarding tasks for drivers. The role emphasizes strong multitasking and a friendly demeanor.

The candidate should excel in customer service, be detail oriented, and capable of handling calls and emails, while maintaining professional conduct during evening and Saturday hours in a warehouse/logistics setting.