ADMINISTRATIVE SUPPORT SPECIALIST (OKLAHOMA CITY, OK)

Our Blood Institute; Oklahoma City (OK); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading organization in Oklahoma City is seeking a Customer Service and Administrative Representative to support the Donable Leadership Team. This role involves handling customer service inquiries, managing marketing resources, and contributing to a creative team. The ideal candidate will be detail-oriented and customer-focused, with opportunities for significant career growth.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

401(k)

Paid time off

$5,000 annual tuition reimbursement

Holiday pay

Qualifications

• High school diploma or GED required; college degree preferred.
• Highly organized and detail-oriented.

Responsibilities

• Respond to customer service issues via website and social media.
• Manage payment reconciliation for Agents.
• Organize and lead team meetings.

Skills

Customer service

Communication

Organization

Detail-oriented

Growth mindset

Education

High school diploma or GED

College degree

Tools

Microsoft Office Suite

Social media

Job description

ADVANCE YOUR CAREER WHILE SAVING LIVES

Location: Oklahoma City, OK

Salary: Competitive salary based on education and/or experience and $500 bonus after 6 months and $1,000 bonus after 1 year!

Benefits: Health, dental, vision, life insurance, long-term disability, 401(k), paid time off, $5,000 annual tuition reimbursement, holiday pay, etc.

Days: Monday through Friday

Hours: 8:00 a.m. to 5:00 p.m. (flexible)

Position

The Customer Service and Administrative Representative supports the Donable Leadership Team in departmental organization and optimization. This role is responsible for maintaining and implementing marketing and sales resources for OBI stakeholders and partner blood centers for the Donable brand. Key responsibilities include handling customer service concerns with app users and Donable partners, especially overseeing agent payments. The ideal candidate is detail-oriented, customer-focused, with a growth mindset, eager to collaborate with a creative team aiming to innovate blood donor recruitment. This is a ground-floor opportunity with significant career growth potential.

Qualifications

• High school diploma or GED required; college degree preferred.
• Highly organized and detail-oriented.
• Customer service focused.
• Ability to proofread.
• Professional and pleasant manner.
• Knowledge of Microsoft Office Suite.
• Ability to prepare documents, presentations, charts, and graphs.
• Social media knowledge.
• Quick learner of software systems and organizational tools.
• Effective communication skills, both written and verbal, in person and over the phone.
• Growth mindset and confidence to contribute to a creative team.
• Team-oriented with flexibility to adapt.

Primary Responsibilities

• Respond to customer service issues via website, social media, and other channels.
• Monitor and analyze Donable Agent concerns through reports.
• Manage payment reconciliation for Agents.
• Distribute marketing materials to Brand Ambassadors, Donable employees, OBI stakeholders, and partner centers.
• Coordinate shipping of vendor booths for conferences and events.
• Manage rewards and promotional items for Agents.
• Assist in conference and event planning as directed.
• Organize and lead team meetings, including preparing agendas, minutes, and follow-up actions.
• Support Donable statistics and reporting tasks.
• Prepare presentations as needed.
• Provide backup support for social media management if required.
• Maintain organized files for the Donable team.
• Accurately record and manage information.