IT Support Specialist II

Kratos Defense and Security Solutions; Oklahoma City (OK); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in defense technology is seeking an IT Support Specialist II to join their dynamic team. This role focuses on providing essential technical support to employees and contractors, ensuring smooth operation of desktop and mobile devices. As part of a collaborative environment, you will troubleshoot hardware and software issues, configure systems, and manage user accounts. With a commitment to innovation and employee growth, this company offers a supportive workplace where your contributions will directly impact the future of unmanned technology. If you are passionate about IT and customer service, this opportunity is perfect for you.

Qualifications

• 2-3 years of related experience in IT support.
• Proven experience with hardware and software troubleshooting.

Responsibilities

• Provide technical support for desktop, laptop, and mobile devices.
• Troubleshoot hardware and software issues efficiently.

Skills

Technical Support

Windows 10

VPN Configuration

Customer Service

Networking Troubleshooting

Ticketing Systems

Education

Bachelor's Degree

CompTIA A+ Certification

Security+ Certification

Tools

Microsoft Office 365

Adobe Products

MFP Printers

Job description

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Kratos Defense & Security Solutions, Inc., is a leading defense technology company focused on unmanned systems, satellite communications, cyber security/warfare, microwave electronics, missile defense, training, and combat systems. Our customers include the U.S. federal government, foreign governments, commercial enterprises, and state and local government agencies. At Kratos, we prioritize affordability as a cornerstone of our technology. We leverage proven, cutting-edge methodologies and technology to minimize costs, streamline schedules, and mitigate risks, ensuring timely delivery of cost-effective solutions to market.

Kratos Unmanned Aerial Systems (KUAS), a division of Kratos Defense, is renowned for its expertise in developing, delivering, integrating, and supporting high-performance, cost-effective, jet-powered Unmanned Aerial Systems (Targets and Tactical). As a mid-tier defense contractor, we've demonstrated agility and innovation in providing aircraft to the US military and global allies and partners. Our track record of delivering top-notch jet-powered subscale targets has established us as a go-to defense contractor capable of delivering capabilities at an affordable price.

At KUAS, we prioritize innovation, collaboration, and growth. Our team collaborates to cultivate a supportive and dynamic workplace, fostering creativity and promoting professional development while honoring personal and family lives. Join our team and help shape the future of unmanned technology within the defense industry today!

GENERAL JOB SUMMARY:

Provides support services to employees and contractors in local and/or remote access locations, helping resolve technical problems and information technology issues involving desktop, laptop, mobile devices, printers, and network services.

ESSENTIAL JOB FUNCTIONS:

• Provide front-line onsite and remote technical support to identified locations, including troubleshooting hardware, standardized and proprietary software, telephones, mobile devices, VPN, printers, telephony, and network connectivity.
• Configure, deploy, and maintain Windows 10 desktop and laptop computers in an enterprise environment.
• Coordinate, troubleshoot and resolve incoming tickets, phone call and walk-up requests.
• Ensures priority support to senior leadership, including deadline driven or after-hours support as needed.
• Utilizes technical expertise and applicable company policies and procedures to resolve a variety of issues.
• Uses the IT Service Desk electronic ticketing system according to department procedures for the opening, closing, resolution, escalation, and tracking of user requests.
• Monitor queue regularly and dispense tickets to the applicable department or resource.
• Resolve 70% - 80% of all assigned tickets, and coordinates escalation to the appropriate Information Technology staff and/or vendor(s) for those requests that fall outside scope of assigned role.
• Manage user accounts, shared resources, and group memberships.
• May support multiple segments within the organization and builds on technical knowledge in those sectors.
• May provide access and connectivity support to external customers as needed.
• Notify leadership of any changes within site that may cause a change in volume, escalation, major outage, server issue, major move, and/or staffing issue.
• Supports and maintains open, professional, and effective relationships with leadership, user community, and peers.
• Onsite resource for other departments within IT, and assists with team maintenance and deployment efforts, including occasional after-hours support.
• Configure, deploy, upgrade, wipe, and repurpose mobile devices to established procedures.
• Maintains site IT desktop hardware and peripherals, including procurement, recycling, or destruction per department process.
• Performs other duties as assigned.
  
  

SUPERVISORY RESPONSIBILITY:

None.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

• Possess the knowledge, skills, and abilities to perform the assigned duties, including computer skills.
• Maintain sensitive and confidential information as required by company and government requirements.
• Communicate and interact effectively with peers, leadership, and end users, including maintaining respect for others, and following company policies.
• Have a willingness and ability to learn and utilize company technology for company required purpose.
• Ability to read, understand, and follow instructions.
• Ability to work in a fast-paced environment.
• Ability to maintain knowledge, skills, and abilities as it pertains to the job.
• Ability to organize and manage multiple priorities simultaneously in a deadline-driven, security centric environment.
• Self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
• Passionate for delivering excellence in customer service within a collaborative team environment.
  
  

Preferred:

N/A

EDUCATION AND EXPERIENCE:

Required:

• Requires Bachelor’s degree and 2-3 years of related experience; or applicable certifications with a minimum of 4 years of related experience.
• Proven hardware and software experience, including Microsoft Windows 10, Office 365, Adobe products, VPN, Smartphone, as well as other out-of-the box, and proprietary software, and MFP’s/printers.
• Networking experience, including wired and wireless troubleshooting and basic VPN connectivity issues.
• Current CompTIA A+ or Security+ certification, and/or ITLv4 preferred.
  
  

Preferred:

N/A

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:

• Office and open cubical environment.
• Ability to sit for long periods of time.
• Ability to perform repetitive motion (keyboarding, mouse, phones).
• May be required to lift up to 50 pounds in accordance with KUAS General Safety Training guidelines.
  
  

TRAVEL REQUIREMENTS:

• 0-10% - May be required between KUAS locations.
  
  

Kratos Defense is an Equal Opportunity Affirmative Action Employer. EOE, Minorities, Females, Vet, Disabled, Sexual Orientation, Gender Identity or any other protected class. All qualified job seekers are encouraged to apply. Kratos Defense is committed to America's veterans by providing opportunities for them to continue contributing after service to our nation. We also work to provide reasonable accommodations to individuals with disabilities.

EEO Is The Law

Disability Accessibility Accommodation
If you require an accommodation to navigate or apply to our careers site, please send your request to [e-mail] or call 858-964-2916. Any inquires not related to requesting an accommodation will be discarded.

Pay Transparency
The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Applicant Privacy Notice
For applicants in the EU and California residents, please review our privacy notice.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Defense and Space Manufacturing

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