Administrative Support Specialist II

Star Management CA; Tustin (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the manufactured housing industry seeks an Administrative Support Specialist to provide dedicated support to the Resident Relations Department. The role involves managing notices, assisting property managers, and ensuring compliance with established procedures. Candidates should have an AA Degree and at least 3 years of experience in multi-family residential property management. The position offers competitive hourly pay and benefits including medical, dental, and 401k with company match.

Benefits

Medical, dental and vision benefits

401k plan with company match

10 paid holidays

5 vacation days first year, accrual begins immediately

Qualifications

• Minimum 3 years' multi-family residential property management experience.
• Strong proficiency in Microsoft Office and Google Workspace.
• Bilingual (English/Spanish) preferred but not required.

Responsibilities

• Create and track resident and violation notices.
• Compile and review rent rolls and delinquency reports.
• Assist with capital improvement projects and vendor selection.

Skills

Organizational skills

Communication skills

Problem-solving skills

Multi-tasking

Analytical skills

General administrative abilities

Education

AA Degree minimum

Tools

Microsoft Office

Google Workspace

Property management platforms

Job description

*Position summary

The Administrative Support Specialist is an in-office, dedicated support role to the Resident Relations Department, including the Regional Property Managers and On-Site Managers.

*Company Overview

Founded in 1958, The Star Companies is a family-owned and operated firm specializing in the manufactured housing industry. With communities throughout California, Colorado, Idaho and Nevada, we provide value in housing and integrity in service. Star's Mission Statement is: We provide superior service to manufactured home communities, maximizing value of the properties that we are entrusted to serve.

*Company Core Values

• Transparency
• Accountable
• Integrity
• Teamwork
• Excellence

*Position Performance Objectives

• Follow up on action items after regional manager property visits including, but not limited to, monitoring, delegating, and calendaring.
• Create resident notices and violation notices.
• Track resident notices and violation notices.
• Work with on-site managers to accomplish property-specific tasks and ensure compliance with established procedures.
• Compile and review rent rolls, delinquency reports, and property status updates.
• Maintain organized records for leases, compliance documents, and legal correspondence.
• Assist in compiling data for budgets, audits, investors, or board of directors' reports.
• Maintain schedules of property-related projects, vendors, maintenance crews, etc.
• Process Home Improvement Applications from Residents.
• Process property-related expense authorizations and purchase orders.
• Assist with capital improvement projects to select vendors, obtain bids, etc.
• Follow up on utility system maintenance and compliance.
• Oversee and monitor Home Depot orders.
• Demonstrate an understanding of applicable laws.
• Demonstrate a strong understanding of client objectives.
• Other duties as assigned.

*Key Competencies

• Work well under tight deadlines, manage priorities, and complete assigned tasks with minimal management follow up.
• Possess a well-rounded mix of general administrative abilities.
• Has a strong residential property management background with physical plant knowledge.
• Has excellent written and verbal communication skills to build and maintain strong relationships with internal and external contacts.
• Has superb organizational skills.
• Has problem-solving and analytical skills.
• Solution oriented.
• Has a keen ability to multi-task, track multiple projects and calendar deadlines.
• Possess advanced computer proficiency (Windows, Word, Excel, Outlook, OneDrive).
• Has the ability to see the big picture.
• Preserve the confidentiality of sensitive matters.
• Valid Driver's License required.

*Physical Requirements

• Has the ability to work at the corporate office in front of a computer screen/typing approximately 90% of a typical working day.
• Has the ability to bend, reach and lift boxes and office supplies up to 30 pounds.

*Experience Requirements

• AA Degree minimum
• Minimum 3 years' multi-family residential property management experience
• Strong proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace
• Experience with property management platforms (Rent Manager, Yardi, AppFolio, or equivalent) is a plus
• Excellent written and verbal communication skills
• Mobilehome park experience, preferred but not required
• Bilingual (English/Spanish) preferred but not required

*What we offer

• Medical, dental and vision benefits
• 401k plan with company match
• 10 paid holidays
• 5 vacation days first year, accrual begins immediately

Hourly Range: $25 - $31 per hour DOE, 40 hours/week, Monday - Friday

Location: Tustin, CA 92780

If this position caught your eye, apply online now.

We are an Equal Opportunity Employer.

Keywords:

Real Estate Management

Association Management

Mobilehome

Mobile Home

Property Management

Homeowners association

HOA

Eviction

Unlawful Detainer

Landlord Tenant

Must be able to pass 7-year background check. Any job offer will be based on the results of background screening.