Administrative Support Specialist – Behavioral Health

Behavioral Health Network, Inc.; Springfield (MA); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Generous PTO

Tuition reimbursement

Medical, dental, vision

Employee assistance programs

Great Place to Work

Job summary

Behavioral Health Network (BHN) is seeking an Administrative Support Staff to float between Agawam, Westfield, Mt.Tom, City Clinic and Ware locations, providing essential administrative support for behavioral health programs.

You will assist with day-to-day operations, support individuals served, staff, and community partners, and help ensure efficient service delivery. Competitive pay and benefits are offered, with shifts including evenings and weekends.

Qualifications

• High School Diploma or GED is required.
• 6+ months of office experience preferred.
• Strong communication and organizational skills.
• Basic computer proficiency including email, word processing, and office systems.
• Experience handling confidential information and working in a customer-facing environment preferred.

Responsibilities

• Greet and assist individuals served in a professional, welcoming manner.
• Manage front desk operations, calls, scheduling, and insurance checks.
• Organize and maintain files with confidentiality.
• Coordinate provider schedules and reminders.
• Process intake paperwork and verify insurance eligibility.
• Maintain a clean, organized office and waiting area.
• Support team by handling mail and responding to inquiries.

Skills

Customer service

Communication

Organizational skills

Multitasking

Basic computer skills

Confidential information handling

Education

High School Diploma/GED

Tools

Email

Word processing

Office systems

Job description

Behavioral Health Network (BHN) is seeking an Administrative Support Staff to float between Agawam, Westfield, Mt.Tom, City Clinic and Ware locations, providing essential administrative support for behavioral health programs.

You will assist with day-to-day operations, support individuals served, staff, and community partners, and help ensure efficient service delivery. Competitive pay and benefits are offered, with shifts including evenings and weekends.