Administrative Support Specialist - 2117

University of North Carolina at Pembroke; Pembroke (NC); Presencial; USD 37.000 - 40.000; Jornada completa

Descripción de la vacante

University of North Carolina at Pembroke is seeking an Administrative Support Specialist to manage admissions records, process undergraduate applications, and support CRM data exchanges. The role handles inquiry processing, document matching, and customer communications to ensure accurate student records.

The position emphasizes attention to data quality, routine use of Target X, and collaboration with admissions staff.

Formación

• High school diploma or equivalency plus 1 year of related office experience, or equivalent combination of training and experience.

Responsabilidades

• Process undergraduate admissions applications and manage documents in Target X.
• Upload automated inquiries or input manual entries from contact cards to be imported.
• Maintain CRM data exchanges, including imports/exports and deduplicate records.
• Handle mail and correspondence with prospective students regarding missing credentials and applications.
• Assist front desk reception and switchboard; support inquiry processing and data accuracy.

Conocimientos

Data entry

Customer service

Communication skills

Multi-tasking

Microsoft Office

Educación

High school diploma or equivalency

Herramientas

Target X

CRM software

Descripción del empleo

Administrative Support Specialist - 2117

Division: Academic Affairs

Department: Admissions

Working Title: Administrative Support Specialist

Vacancy Type: Probationary Permanent Full Time

Min T/E Requirements: High school diploma or equivalency and one year of related officeexperience; or equivalent combination of training andexperience.

FTE: 1

Hiring Range: $37,485 - $40,134

Position #: 2117

FLSA Status: Non-Exempt

Months per Year: 12

Work Schedule: 8:00 a.m. - 5:00 p.m.

Work Schedule Type: First Shift

Primary Purpose of Organization Unit

Support enrollment of new students and admission applicationprocessing.

Primary Purpose of Position

Position serves as lead support for inquiry processing throughautomated uploads and manual entry. The position will also supportthe CRM point of contact and assist in regulating 3rd party dataexchanges such as test scores, transcripts, and applicationimports. The position will also execute first level communicationand response to requests for information through appropriateliterature, phone, digital media, or email correspondence. Positionensures the correct linkage of documents to a student's applicationand works to identify and eliminate data errors based on studentadmit type. Position will process new student applications, and beresponsible for updating applications with term and majorchanges.

Job Description

Records, Reports, and Data Entry - Undergraduate admissionsapplications, admissions documents, and inquiry entry are processedand managed by this position. As documents arrive for prospectivestudents, this position is responsible for tracking thesecredentials in the database. Applications must be entered into thesystem and matched with the appropriate supporting documents. Requirements are set on the appropriate screens in Target X, theadmissions recruitment software system. Screens incomplete andcomplete files and gives completed files to the appropriatecounselor. Uploads automated inquiries or inputs manual entriesfrom contact cards to be imported and uploaded into Target X. Periodic changes in the software used for application processingnecessitates that this position be willing and capable to learn newprocedures.

CRM Support-Partners with main CRM point of contact to completedata exchanges, application and data imports and exports, documentretrieval, duplicate record clean up, updating communication flowsand assisting with eliminating and identifying errors throughdeductive reasoning and use of validate software.

Mail - Receives mail daily, tracking and matching all admissionsdocuments appropriately. Corresponds with prospective students viathe mail regarding missing credentials or provides first line ofcommunication in response to requests for more information. Alsocorresponds with students who have sent credentials but have notyet applied, encouraging them to send their application.

Public Contact - Receives incoming calls from academic departments,administrative offices, prospective students, and parents regardingadmission data within the online system and the status of files. Assists at front desk reception area and switchboard, as needed. Other duties as assigned or related to coverage in the absence ofanother team member.

Management Preference

Experience in data entry and document management within a robustcustomer relationship management system. Previous work experiencein a goal oriented and customer service setting that requiresmulti-tasking and the ability to adapt and learn new processes to improve efficiency and effectiveness in a high volume work area. Motivated to complete assignments independently and in a team-centered environment. Strong communication and MicrosoftOffice skills.

Lic or Certifications Required by Statute or Regulation: N/A

Job Opening Date: 10/30/2026

Job Closing Date: 11/13/2026

Posting Category: Administrative Support

Posting Number: SPA00766

Special Instructions to Applicants

This position is subject to the successful completion of anemployment background check. An employment background checkincludes a criminal background check, employment verification,reference checks, license verification (if applicable) and credithistory check (if applicable). In compliance with federal law, allpersons hired will be required to verify identity and eligibilityto work in the United States and to complete the requiredemployment eligibility verification form upon hire. New employeesare paid only by direct deposit to the financial institution oftheir choice. Candidates claiming Veterans Preference must attach acopy of their DD-214 as a part of the online applicationprocess.

UNC Pembroke is an Equal Opportunity Employer. The Universityprohibits discrimination against qualified individuals based ontheir status as protected veterans or individuals withdisabilities, and prohibits discrimination against all individualsbased on their age, race, color, genetic information, religion,sex, sexual orientation, gender identity or expression and nationalorigin. UNC Pembroke is a VEVRAA Federal Contractor and seekspriority referrals of protected veterans for our openings.

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