Health Insurance CSR

Prospect Infosys Inc; Nashville (TN); Hybrid; USD 26,174 - 34,440; Full time

Job summary

Prospect Infosys Inc. seeks a Call Center Operator for Health Insurance, stationed in Nashville, TN. The role emphasizes program support and enrolment assistance, requiring a Bachelor's degree and four years of front-facing customer service experience in healthcare.

The position blends onsite Mondays with remote work on other days, offering $22 per hour on a 1099 contract. Ideal candidates will document interactions thoroughly, coordinate resolutions across priorities, and maintain HIPAA

Qualifications

• Eligibility to work in the United States.
• Bachelor’s degree or Master’s degree in Health Administration, Public Health, Healthcare Management, or a closely related field.
• Minimum of four (4) years of front-facing customer services experience, preferably in healthcare, public health, health insurance, or health administration setting.
• Experience working in a health administration environment with demonstrated knowledge of healthcare operations, processes, and client service delivery.
• Proven ability to thoroughly document client interactions, research issues, conduct appropriate follow-up, and bring issues to resolution in a timely manner.
• Strong problem-solving skills with the ability to analyze complex situations, identify solutions, and coordinate resolution among multiple priorities while maintaining a high level of accuracy and attention to detail.
• Ability to work effectively in a moderately-paced environment while managing multiple tasks and maintaining a high level of accuracy and attention to detail.
• Demonstrated ability to adapt quickly to changing procedures, priorities, and program requirements.
• Excellent verbal and written communication skills, with the ability to communicate professionally with case managers, healthcare professionals, staff, vendors, and community partners.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office applications and experience working with databases, case management systems, or other electronic information systems, simultaneously.
• Ability to maintain confidentiality and comply with all the applicable HIPAA, Ryan White Program, and organizational requirements.

Skills

Customer service

Communication

Documentation

Time management

Education

Bachelor’s or Master’s in Health Administration/Public Health/Healthcare Management or related field

Job description

Job Title: Call Center Operator/Health Insurance Call Center

Duration: Long Term

Rate: 22/hr. on 1099

Education: Bachelors is a must

Role will require Onsite on Mondays else, remote.

Program Support and Enrolment Assistance

Minimum Required Qualifications

*Eligibility to work in the United States

• Bachelor’s degree or Master’s degree in Health Administration, Public Health, Healthcare Management, or a closely related field.
• Minimum of four (4) years of front-facing customer services experience, preferably in healthcare, public health, health insurance, or health administration setting.
• Experience working in a health administration environment with demonstrated knowledge of healthcare operations, processes, and client service delivery.
• Proven ability to thoroughly document client interactions, research issues, conduct appropriate follow-up, and bring issues to resolution in a timely manner.
• Strong problem-solving skills with the ability to analyze complex situations, identify solutions, and coordinate resolution among multiple priorities while maintaining a high level of accuracy and attention to detail.
• Ability to work effectively in a moderately-paced environment while managing multiple tasks and maintaining a high level of accuracy and attention to detail.
• Demonstrated ability to adapt quickly to changing procedures, priorities, and program requirements.
• Excellent verbal and written communication skills, with the ability to communicate professionally with case managers, healthcare professionals, staff, vendors, and community partners.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office applications and experience working with databases, case management systems, or other electronic information systems, simultaneously.
• Ability to maintain confidentiality and comply with all the applicable HIPAA, Ryan White Program, and organizational requirements.

Preferred Qualifications

• Experience supporting Ryan White HIV/AIDS Program services, AIDS Drug Assistance Programs (ADAP), health insurance enrollment, or benefits coordination.
• Knowledge of HIV care systems, medication access programs, and healthcare coverage options.
• Experience providing technical assistance and support to case managers, healthcare providers, or public health partners.
• Experience working with state or federally funded healthcare programs.

Skills :

AIDS,AIDS Drug Assistance Programs (ADAP)