Insurance Assistant

Prospect Infosys Inc; Nashville (TN); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Prospect Infosys Inc in Nashville is seeking a health administration professional to join our hybrid team. This role requires in-office attendance every Monday and relocation to Nashville prior to start date.

The candidate should hold a Bachelor's or Master's in Health Administration or related field, plus at least four years of front-facing customer services experience in healthcare settings. Strong documentation, problem-solving, and communication skills are essential to coordinate resolutions

Qualifications

• Bachelor’s or Master’s degree in Health Administration or related field.
• Minimum four years front-facing customer service experience in healthcare or related fields.
• Experience documenting client interactions and researching issues to resolution.
• Strong written and verbal communication with diverse stakeholders.
• Ability to manage multiple tasks with high accuracy.

Responsibilities

• Thoroughly document client interactions, research issues, and follow up to resolution.
• Coordinate resolution across multiple priorities while maintaining accuracy.
• Communicate with case managers, healthcare professionals, vendors, and partners.

Skills

Front-facing customer service

Documentation and issue resolution

Communication skills

Time management

Adaptability

Education

Bachelor’s or Master’s degree in Health Administration, Public Health, Healthcare Management, or related field

Tools

Microsoft Office

Case management systems

Databases

Job description

Location: Hybrid; Required in-office attendance every Monday. Must relocate to Nashville prior to start date.

Minimum Required Qualifications

*Eligibility to work in the United States

• Bachelor’s degree or Master’s degree in Health Administration, Public Health, Healthcare Management, or a closely related field.
• Minimum of four (4) years of front-facing customer services experience, preferably in healthcare, public health, health insurance, or health administration setting.
• Experience working in a health administration environment with demonstrated knowledge of healthcare operations, processes, and client service delivery.
• Proven ability to thoroughly document client interactions, research issues, conduct appropriate follow-up, and bring issues to resolution in a timely manner.
• Strong problem-solving skills with the ability to analyze complex situations, identify solutions, and coordinate resolution among multiple priorities while maintaining a high level of accuracy and attention to detail.
• Ability to work effectively in a moderately-paced environment while managing multiple tasks and maintaining a high level of accuracy and attention to detail.
• Demonstrated ability to adapt quickly to changing procedures, priorities, and program requirements.
• Excellent verbal and written communication skills, with the ability to communicate professionally with case managers, healthcare professionals, Health staff, vendors, and community partners.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office applications and experience working with databases, case management systems, or other electronic information systems, simultaneously.

Preferred Qualifications

• Knowledge of HIV care systems, medication access programs, and healthcare coverage options.
• Experience providing technical assistance and support to case managers, healthcare providers, or public health partners.
• Experience working with state or federally funded healthcare programs.

Skills :

HIV Prevention,Insurance,Insurance Background