Administrative Support Specialist

AgState; Iowa; On-site; USD 38,000 - 48,000; Full time

Job summary

AgState in Albert City, Iowa is seeking an Administrative Support Specialist to join a fast-paced office environment. You will answer phones, greet customers, process payments, and support accounting and general office functions as needed.

This role emphasizes dependable, detail-oriented teamwork, safety, integrity, and excellent customer service, with opportunities to learn and grow within a stable agricultural company.

Qualifications

• Experience in customer service or office settings is preferred.
• Ability to learn company software and accounting systems.
• Commitment to safe work practices and company values.

Responsibilities

• Answer phones professionally and route calls as needed.
• Greet customers and visitors and direct them to the appropriate personnel.
• Process customer payments and deposits, post payments to accounts, and prepare deposits.
• Assist with accounting tasks and general office duties as required.

Skills

Customer service

Office admin

Data entry

Accounting basics

Telephone skills

Time management

Communication

MS Office

Education

High school diploma or equivalent

Office experience

Tools

Computer skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Administrative Support Specialist

Full Time Clerical Albert City, IA, US

Administrative Support Specialist

Do you enjoy working with customers and being part of a fast-paced office environment? Are you organized, detail-oriented, and willing to jump in wherever help is needed? Do you take pride in providing excellent customer service while keeping daily operations running smoothly? Join our team today! Under the direction of the Manager of Shared Services, you will be responsible for answering phones, greeting customers and visitors, processing customer payments and deposits, and assisting with accounting and general office functions as business needs require.

This is a great opportunity for candidates who enjoy working with people, staying organized, and supporting a team. You will find a team atmosphere committed to safety, integrity, and excellent customer service, along with a stable career in agriculture that offers opportunities to learn and grow!

AgState offers a generous benefits package including 401K Match or Defined Benefit (Pension) Retirement Plan, Medical, Dental, Vision, Life Insurance, Salary Continuation, Long Term Disability, Supplemental Insurance, Career Growth and Development Opportunities, Employee Assistance Program (EAP), Education Assistance, Employee discounts and local discounts, Paid Holidays, Clothing Allowance, and a generous Paid Time Off Accrual.

• 401K Match or Defined Benefit (Pension) Retirement Plan
• Medical
• Dental
• Vision
• Life Insurance
• Salary Continuation
• Long Term Disability
• Supplemental Insurance
• Career Growth and Development Opportunities
• Employee Assistance Program (EAP)
• Education Assistance
• Employee discounts and local discounts
• Paid Holidays
• Clothing Allowance
• a generous Paid Time Off Accrual

ESSENTIAL SKILLS

• Work in a safe and efficient manner, according to AgState’s Safety Policy.
• Demonstrate work habits that develop, build, and support the team concept within the organization.
• Welcome customers and visitors, utilizing professional and pleasant customer service skills to determine the nature of their business and direct them to the appropriate personnel.
• Answer incoming telephone calls professionally, route calls appropriately, retrieve voicemail messages, and take or deliver messages as needed.
• Respond to customer inquiries by providing general information, directions, addresses, and other assistance.
• Listen to and assist with resolving customer complaints and concerns in a professional manner.
• Receive customer payments for products and services, accurately post payments to customer accounts, and prepare deposits in the accounting system and for bank processing.
• Assist with accounting responsibilities, including monthly intercompany reports, company credit card administration, and other assigned duties.
• Process incoming and outgoing mail and courier packages, and scan documents as needed.
• Perform general office duties, including filing, photocopying, recordkeeping, and maintaining organized office spaces.
• Order office and plant supplies as needed.
• Strong organizational and time management skills.
• Excellent attention to detail and accuracy, particularly when handling payments and financial records.
• Excellent verbal and written communication skills.
• Professional, friendly, and helpful communication with customers, supervisors, and peers.
• Ability to work independently while contributing to a team-oriented environment.
• Maintain a clean, organized, and professional office environment.
• Provide backup and administrative support to other team members and departments as needed.
• Demonstrate professionalism, confidentiality, and attention to detail when handling customer, financial, and company information.
• Other duties may be assigned based on business needs.

EDUCATION AND REQUIREMENTS

• High school diploma or equivalent preferred.
• Previous customer service, administrative, or office experience preferred.
• Basic computer skills and the ability to learn company software and accounting systems.
• Commitment to safe work practices and AgState’s RISE values.

Our Values ~ RISE: Respect ~ Integrity ~ Safety ~ Excellence

Equal Opportunity Employer — We work hard to embrace diversity and inclusion and encourage employees at AgState to bring authenticity to work every day.