Administrative Support Specialist

Advanced Business Equipment; Asheville (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Health Reimbursement Account Options

Company paid life and AD&D insurance

Flexible Spending and Health Savings Account Options

Voluntary coverage including Aflac Insurance

Pet Insurance

Pre-paid legal coverage

401(K) Plan with Match

Generous vacation, holiday, and sick leave programs

Job summary

A leading office technology provider in Asheville, NC is seeking a customer-focused, high-energy individual to support accounts receivable efforts within an administrative team. Responsibilities include engaging with customers to resolve payments, collecting meter reads, preparing account reviews, and providing support to team members. The ideal candidate possesses excellent communication skills and detailed knowledge of MS Office. A competitive compensation package and comprehensive benefits are offered.

Qualifications

• Ability to sit at desk for prolonged periods.
• Ability to communicate verbally and in writing.
• Ability to lift 20+lbs on occasion.

Responsibilities

• Engage with customers to resolve outstanding payments.
• Import equipment meter readings and follow up on discrepancies.
• Prepare Account Reviews with the Sales Team.
• Cross-train and support staff.
• Daily check deposit.
• Scanning and filing service contract documentation.
• Perform other duties as assigned.

Skills

Excellent communication skills

Strong attention to detail

Strong problem-solving skills

Customer service skills

General knowledge of MS Office products

E-Automate experience

Education

HS Diploma or GED

Tools

MS Office

E-Automate

Job description

Advanced Business Equipment has been serving the Asheville, NC and Greenville, SC area business communities since 1981. We are the premier provider of office technology in our area, including MFP copiers, wide format printers, smartboards and solutions for print software, managed print, IT, and voice. We offer attentive service after the sale.

We seek a customer-focused, high energy, self-starting individual to connect with customers and support our accounts receivable and equipment meter collection efforts, working within an Admin team of 6 locally.

Purpose

This position is responsible for collecting payments and meter reads from customers and contributing to the Admin. processes within the business

Responsibilities include, but are not limited to the following:

• Engage with customers via daily phone calls to resolve outstanding accounts receivable payments
• Import of customer equipment meter readings and follow-up phone calls to resolve identified meter discrepancies
• Engage with local Sales Team to prepare Account Reviews
• Cross-train and support other staff members within a dynamic business environment
• Daily check deposit
• Scanning and filing of service contract documentation
• Other duties as assigned

Job Related Dimensions

• Excellent communication skills –over the phone and written
• Strong attention to detail
• Strong problem-solving skills
• Ability to provide customer service for internal and external customers and must be able to work within a team atmosphere
• General knowledge of MS Office products (Excel, Word, MS Outlook)
• Must have general computer skills, 10-key typing skills, E-Automate experience preferred.

Qualifications

• HS Diploma or GED

Physical Demands & Work Environment

• Ability to sit at desk for prolonged periods of time.
• Ability to talk on the phone and work with various computer tools and applications.Ability to type and compose written communication in various forms.
• Ability to lift 20+lbs on occasion.

A competitive compensation package is offered. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. These include:

• Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare.
• Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
• Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
• Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
• Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
• Pet Insurance, breathe easy knowing Nationwide has your pets covered
• Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
• A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
• Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life

Proof of eligibility to work in the United States is required.

We are an Equal Opportunity Employer and consider applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, marital status or any other group protected by applicable federal, state or local laws.