Administrative Support (Equipment)

Paycom - ATS; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Senergy is seeking an Administrative Support specialist for its Equipment department to ensure accurate records, seamless operations, and reliable service to customers. You will provide administrative, operational, customer service, and sales support, coordinating with sales, operations, service, invoicing, and customers.

Responsibilities include maintaining equipment records, tracking inventory and maintenance, assisting with scheduling and documentation, updating equipment information,

Qualifications

• Strong computer skills and ability to learn company systems.
• Excellent verbal and written communication.
• Minimum one year B2B/customer service experience preferred.

Responsibilities

• Maintain accurate equipment records, documents, files, and reports.
• Track inventory, assignments, returns, and maintenance.
• Assist scheduling, documentation, and communications.
• Prepare and maintain loaned equipment contracts and related docs.
• Review and submit delivery tickets and billing documents.
• Coordinate with sales, operations, and service teams on equipment needs.

Skills

Customer service

Multitasking

Attention to detail

Excel

Word

Communication

Education

Trade/technical certificate

Job description

Job SummaryThe Administrative Support role plays an important part in ensuring the efficient, accurate, and seamless operation of Senergy’s Equipment department. This position is responsible for providing administrative, operational, customer service, and sales support to the Equipment team while coordinating closely with sales, operations, service, invoicing, and customers.What You Will Do…Administrative SupportMaintain accurate equipment records, documents, files, and reports.Assist with preparing and organizing department paperwork.Track open administrative items and follow up as needed.Support department leadership and team members with scheduling, documentation, and communication.Ensure equipment-related information is entered and updated accurately.Equipment Inventory, Monitoring & Maintenance CoordinationTrack equipment inventory, assignments, returns, repairs, and availability.Maintain records for tank monitoring equipment, including placements, installations, removals, and service updates.Coordinate with the Equipment team, operations, and service personnel regarding equipment status.Assist with equipment maintenance and repair documentation.Help identify missing, incomplete, or outdated equipment records.Customer Services, Sales, and Operations SupportAssist customers and internal teams with equipment-related questions and requests.Coordinate with sales and operations on customer equipment needs, loaned equipment, and service follow-up.Support sales representatives with documentation for equipment placements, contracts, repairs, and maintenance.Communicate equipment status, service updates, and documentation needs to the appropriate parties.Help resolve customer service issues, missing paperwork, or equipment-related discrepancies.Contracts, Delivery Tickets & Billing DocumentationPrepare and maintain loaned equipment contracts and related documentation.Track required signatures, approvals, and supporting documents.Review, organize, and submit delivery tickets and billing documents.Coordinate with billing, sales, and operations to resolve missing or incomplete paperwork.Maintain accurate records to support customer accounts, billing activity, and equipment documentation.AdditionalNoneSupervision of OthersNoneWork EnvironmentTypically work is performed in an office setting.Physical DemandsAble to sit and stand for extended periods of time.Able to move about office setting to complete responsibilities.Able to move freely around work and customer sites.Able to climb stairs and ladders, kneel, bend, and stoop.Heavy use of phone, computer, and office equipment.Able to lift up to 25 lbs.TravelNegligibleKnowledge, Skills, and AbilitiesRequiredStrong computer skills and able to learn company systems and processes.Strong verbal and written communication skills.Ability to work proficiently in Microsoft Excel and Word.Adheres to the company’s values and ethical expectations.Able to effectively multitask with a strong attention to detail.Able to obtain Company forklift certification.Strong customer service skills.PreferredOne (1) year customer service experience desiredMinimum one (1) year of B2B experienceTrade or technical school (Certificate or diploma) in an applicable field.Experience in transportation, lubricants, fuel, or a related industryOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.