Administrative Support AST I

University Of Florida; Gainesville (FL); On-site; USD 21,000 - 23,000; Full time

Job summary

The University of Florida Transportation and Parking Services on Main Campus in Gainesville seeks an Administrative Support AST I. You will serve as the first point of contact for customers, explain policies, process transactions, and support appeals and reporting tasks.

Normal hours are 8:00 a.m. to 5:00 p.m., Monday–Friday, with occasional extra hours for seasonal tasks. Salary ranges from $15.00 to $17.00 hourly.

Qualifications

• High school diploma or equivalent and one year of relevant experience.
• Two years customer service and money handling experience.
• Knowledge of T2 Systems Flex parking management software, UF PeopleSoft and UF GO applications, and Microsoft Office.

Responsibilities

• Serve as first point of contact for customers at Transportation and Parking Services (TAPS).
• Accurately record customer and sales/payment information.
• Assist with Student Traffic Court and the Hearing Authority (appeals).
• Assist with reviewing, researching and correcting error reports.
• Perform other administrative tasks and special projects as assigned.

Skills

Customer service

Money handling

Education

High school diploma or equivalent

Tools

T2 Systems Flex

UF PeopleSoft

UF GO applications

Microsoft Office

Job description

Job no: 541361

Work type: Staff Full-Time

Location: Main Campus (Gainesville, FL)

Categories: Office/Administrative/Fiscal Support, Veteran's Preference Eligible, Transportation Services

Department: 68040000 - BS-TRANSPORTATION - PARKING

Classification Title:

Administrative Support AST I

High school diploma or equivalent and one year of relevant experience.

Serve as first point of contact for customers at Transportation and Parking Services (TAPS)

• Engage with customers both in person and via telephone.
• Interpret and explain policies and procedures to university students, staff, faculty, and visitors.
• Address and facilitate customers’ parking needs.

Accurately record customer and sales/payment information

• Document all transactions and prepare supporting documents for sales/payments, permit returns, charge adjustments, and revenue refunds.

Assist with Student Traffic Court and the Hearing Authority

• Enter appeals related to citations.
• Support the process for first and second level appeals.

Assist with reviewing, researching and correcting error reports

• Identify and resolve discrepancies in error reports.

Perform other administrative tasks and special projects as assigned.

Work hours

• Normal working hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Position may require occasional additional work hours to satisfy departmental needs for seasonal permit renewals, events and other tasks as directed.

$15.00 to $17.00 Hourly

Required Qualifications

• High school diploma or equivalent and one year of relevant experience.

Preferred

• Detailed knowledge of T2 Systems Flex parking management software
• Detailed knowledge of UF PeopleSoft and UF GO applications
• Detailed knowledge of Microsoft Office applications
• Two years customer service and money handling experience

Advertised: 17 Sep 2026 Eastern Daylight Time

Applications close: 01 Oct 2026 Eastern Daylight Time

The University of Florida is an Equal Employment Opportunity Employer.