Administrative Support AST I

University of Florida; Gainesville (AL); On-site; USD 21,000 - 23,000; Full time

Job summary

University of Florida Transportation and Parking Services seeks an Administrative Support AST I to be the first point of contact for customers, handling in-person and phone inquiries and explaining policies to students, staff, faculty and visitors.

The role requires a high school diploma and one year of relevant experience, with responsibilities including recording transactions, assisting with student traffic court appeals, correcting error reports, and performing other administrative tasks

Qualifications

• High school diploma or equivalent and one year of relevant experience.
• Preferred knowledge of customer service processes and billing handling.
• Ability to interpret and explain policies to customers.

Responsibilities

• Serve as first point of contact for customers in person and by phone.
• Accurately record transactions and prepare documents for payments and refunds.
• Assist with Student Traffic Court and ticket appeals process.
• Review and correct error reports and resolve discrepancies.
• Perform other administrative tasks and special projects as assigned.

Skills

Customer service

Money handling

Interpersonal communication

Education

High school diploma or equivalent

Tools

T2 Systems Flex

UF PeopleSoft

UF GO

Microsoft Office

Job description

Classification Title:

Administrative Support AST I

Classification Minimum Requirements:

High school diploma or equivalent and one year of relevant experience.

Job Description:

Serve as first point of contact for customers at Transportation and Parking Services (TAPS):

• Engage with customers both in person and via telephone.


• Interpret and explain policies and procedures to university students, staff, faculty, and visitors.


• Address and facilitate customers’ parking needs.

Accurately record customer and sales/payment information:

• Document all transactions and prepare supporting documents for sales/payments, permit returns, charge adjustments, and revenue refunds.

Assist with Student Traffic Court and the Hearing Authority:

• Enter appeals related to citations.


• Support the process for first and second level appeals.

Assist with reviewing, researching and correcting error reports:

• Identify and resolve discrepancies in error reports.

Perform other administrative tasks and special projects as assigned.

Work hours:

Normal working hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Position may require occasional additional work hours to satisfy departmental needs for seasonal permit renewals, events and other tasks as directed.

Expected Salary:

$15.00 to $17.00 Hourly

Required Qualifications:

High school diploma or equivalent and one year of relevant experience.

Preferred:

• Detailed knowledge of T2 Systems Flex parking management software


• Detailed knowledge of UF PeopleSoft and UF GO applications


• Detailed knowledge of Microsoft Office applications


• Two years customer service and money handling experience

Health Assessment Required:No