Administrative Support Associate - Distribution Line Services

FirstEnergy; Stow (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

FirstEnergy is seeking a detail-oriented administrative professional for its Ohio Edison Utility Operations Section in Stow, OH. The role focuses on timekeeping, customer scheduling, mail and records management, and travel coordination, with training to use SAP/CRM for invoices and accounts.

The position emphasizes strong communication, internal/external customer service, and reliability, with extended hours during storm events as needed.

Qualifications

• Must have high school diploma or GED.
• Must pass the Company’s Administrative Selection System (SASS) test.
• Minimum 2 years of related work experience.
• Demonstrated ability to deliver quality, accurate work within deadlines in a fast-paced environment.
• Demonstrated ability to accurately enter timekeeping and process invoices in SAP.
• Highly proficient in Microsoft Office 365 and SAP CRM.

Responsibilities

• Performs clerical and administrative duties for the Ohio Edison Utility Operations Section, including timekeeping, telephone reception, sorting and distributing mail.
• Calls customers to schedule appointments.
• Maintains filing and record systems for the Utility Operations Section.
• Maintains appointment calendars, meeting schedules, and travel arrangements.
• Process and/or record expense accounts, credit card accounts, timesheets, invoices in SAP/CRM; research and update customer information.

Skills

Microsoft Office 365

SAP CRM

Timekeeping

Education

High school diploma or GED

Tools

COUPA procurement

ARCOS

ZCMW

Job description

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with Ohio Edison, a subsidiary of FirstEnergy Corp.

This is a full-time, on-site position located in Stow, OH.

Summary of Responsibilities

• Demonstrates a solid commitment to all aspects of safety.
• Performs various clerical and administrative duties for the Ohio Edison Utility Operations Section, including but not limited to, timekeeping, telephone reception, sorting and distributing mail.
• Calls customers to schedule appointments.
• Maintains filing and record systems associated with the Utility Operations Section.
• Maintains appointment calendars, meeting schedules, and travel arrangements when necessary.
• Within a short period of training, must be able to perform the following duties in SAP/(CRM): process and/or record expense accounts, credit card accounts, timesheets, invoices for payment; research and update customer account information, technical screen, and several other customer information screens.
• Provides sound internal and external customer service and responds in a prompt, courteous, and professional manner.
• Builds relationships and credibility across the organization.
• Use effective communication skills with good judgment.
• Participates in the storm process and be available to work extended hours as needed.
• Performs other duties as assigned.
• Will have primary responsibility for various complex administrative assignments requiring initiative, judgment, and well-developed knowledge and skills.
• Resolve customer issues and requests in a prompt, courteous and professional manner.
• Maintain absence tracking database.
• Manages the Easter OE Meter Services email inbox.
• Orders materials, office supplies, and processes invoices through COUPA procurement software
• Updates and maintains overtime reporting, ARCOS callout rosters, schedules telememos, work follow-ups, ZCMW transaction reporting, and CEIB electrical inspections.
• Work with minimal supervision and direction.
• Independently anticipate and meet internal and/ or external customer needs.
• Manage resources wisely; make sound decisions that enhance the sections financial position.
• Possess the oral and written communication skills to effectively exchange information with internal/external customers and Company employees on behalf of the section.

Summary of Qualifications

• Must have high school diploma or GED.
• Must pass the Company’s Administrative Selection System (SASS) test.
• Demonstrated ability to deliver quality, accurate work within established deadlines; demonstrated ability to work in a fast-paced environment.
• Minimum 2 years of related work experience.
• Demonstrate a questioning attitude to continue to learn, produce results.
• Demonstrated ability to accurately enter timekeeping and process invoices in SAP.
• Highly proficient in the use of Microsoft Office 365 Environment as well as SAP (CRM).

EEI Testing

We administer selection tests for a variety of positions. The required tests have been developed by the Edison Electric Institute (EEI), a trade association of investor-owned electric utility companies. We strongly encourage potential employees to review all information, including the sample test brochures, and to use the available practice tests before taking the actual tests.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement.

FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Non-Exempt

FirstEnergy Human Resources Team