Administrative Support Assistant - Educator Certification

State of Missouri; Jefferson City (MO); On-site; USD 29,000 - 40,000; Full time

Job summary

The State of Missouri invites applications for Administrative Support Assistant - Educator Certification in Jefferson City. This role supports the educator certification process by handling calls, mail, data entry, and documentation for certificate issuance.

You will answer inquiries from educators, school officials, and university staff, process documentation, and ensure accurate data entry while maintaining dependable attendance and confidentiality.

Qualifications

• Graduation from high school or High School Equivalency.
• Three years of progressively responsible clerical and secretarial work.
• Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Responsibilities

• Acts as a certification call center representative answering calls and inquiries.
• Opens and processes incoming educator certification mail.
• Scans and files documentation from educators.
• Answers and directs certification telephone calls and correspondence to appropriate staff.
• Collects, verifies, and enters data for issuance of educator certificates.
• Answers e-mail inquiries from educators, school administrators, university/college staff, and others regarding certification requirements, content area specifications, rules, and regulations.
• Demonstrate regular, reliable, and engaged attendance.

Education

High school diploma or equivalent

Job description

Administrative Support Assistant - Educator Certification - Department of Elementary & Secondary Education

Job Posting Number: 3810020096

Salary: $34,440

Please note: The salary range listed in this job description is a base salary. Applicants eligible for years-of-service adjustments or shift differentials may exceed salary range listed above.

Job Location: This position will be located at 205 Jefferson St., Jefferson City, MO 65101.

Why you’ll love this position: Educator Certification issues educator certificates to all educators who work in the state’s school systems, as well as assisting with the review of certificate-holders who are charged with misconduct.

What You’ll Do

• Works as a certification call center representative responsible for answering calls and assisting with inquiries.
• Opens and processes incoming educator certification mail.
• Scans and files of all documentation received from educators.
• Answers and directs certification telephone calls and correspondence to appropriate staff.
• Collects, verifies, and enters data for issuance of educator certificates.
• Answers e-mail inquiries from educators, school administrators, university/college staff, and others regarding certification requirements, content area specifications, rules, and regulations.
• Demonstrate regular, reliable, and engaged attendance.

Minimum Qualifications

Full job description available upon request.

• Graduation from high school or High School Equivalency.
• Three years of progressively responsible clerical and secretarial work.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

If you have questions about this position, please contact: [e-mail].

Equal Opportunity and Afffirmed Action Employer

Missouri Department of Elementary and Secondary Education is an Equal Opportunity Employer. If you have special needs addressed by the Americans with Disabilities Act (ADA), please contact Human Resources at [phone], through Missouri Relay System at [phone], or via email at [e-mail].

Notice of Non-Discrimination

The Department of Elementary and Secondary Education does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, veteran status, mental or physical disability, or any other basis prohibited by statute in its programs and activities. Inquiries related to department programs and to the location of services, activities, and facilities that are accessible by persons with disabilities may be directed to the Jefferson State Office Building, Director of Civil Rights Compliance and MOA Coordinator (Title VI/Title VII/Title IX/504/ADA/ADAAA/Age Act/GINA/USDA Title VI), 2nd Floor, 205 Jefferson Street, P.O. Box 480, Jefferson City, MO 65102-0480; telephone number 573-522-1775 or TTY 800-735-2966; fax number 573-522-4883; email [e-mail].

To Our Applicants with Disabilities

For assistance with any phase of the Department process, please notify the Director of Human Resources at [phone]. Reasonable attempts will be made to accommodate special needs. TTY/TDD Relay Missouri service [phone].

Notice to Applicants

The Missouri Department of Elementary and Secondary Education is unable to sponsor applicants in their application for work visas through INS. If you have questions, please contact Human Resources.