Administrative Support Agent

Expeditors International; Romulus, Northern (MI, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Expeditors International is a global logistics company seeking a detail-oriented AR/Billing professional in Romulus, MI. You will communicate with customers and internal teams to manage collections, invoicing, and payment processes, ensuring accuracy and timely resolution of disputes.

The role emphasizes proficiency in MS Office (especially Excel), familiarity with financial tools, and strong English communication. Growth and internal promotion are highlighted within Expeditors’ culture.

Qualifications

• Excellent organization skills and detail-oriented.
• Self-starter with urgency to meet deadlines.
• Thrive in a fast-paced and dynamic environment.
• Proficient in MS Office applications (Excel) and financial query tools; Hyperion a plus.
• Excellent written and oral English communication skills.

Responsibilities

• Communicate with customers, freight payment center, branch operations and Account Management to build and maintain relationships.
• Provide up-to-date collection notes listing actions on invoices in ARCM system.
• Document terms/processes for collections, billing, payment and escalation paths.
• Ensure proper steps are taken when rate changes occur for billing.
• Mail, email, and upload invoices to customer or payment center as needed.
• Escalate disputed invoices to relevant teams to resolve promptly.
• Review credits and process refunds as needed.
• Backup front desk coverage during breaks, lunch, vacations and sick days; greet visitors and register them per Safety guidelines.

Skills

Organization skills

Detail oriented

Self-starter

English communication

Tools

MS Office

Excel

Hyperion

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• Communicate with customer, freight payment center, branch operations and Account Management to build and maintain strong relationships
• Provide up to date detailed collection notes listing action on invoices outside of established credit terms in the ARCM system (Accounts Receivable Collections Management)
• Understand and document terms/processes for collections, billing, payment and escalation paths within Expeditors (internally), customer and payment center (if applicable)
• When rate changes occur, ensure the proper steps are taken to foster successful billing
• Mailing, emailing and uploading invoices to customer or payment center as needed
• Escalate disputed invoices in a timely manner to Operations Department Manager, Account Management, GEO Management and Executive Sponsor teams to proactively resolve
• Timely review of credits as the accounts are being reviewed, process credits and issue refund checks as needed
• Backup front desk coverage as assigned for scheduled breaks, lunch coverage, vacation and sick days
  • Duties include but not limited to; answering telephone, properly direct phone calls, greeting guests and ensure all visitors are registered in accordance with Safety and Security guidelines

Qualifications

• Excellent organization skills and detailed-oriented
• Motivated self-starter and work with urgency
• Ability to thrive in a fast-paced and dynamic environment
• Proficient in MS Office applications (specifically Excel), and financial query tools (Hyperion Financial Management is a plus)
• Excellent written and oral English communication skills

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

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