Administrative Support

BHcare; North Branford (CT); On-site; USD 38,000 - 52,000; Full time

Job summary

BHcare in Connecticut is seeking an Administrative Support professional who thrives in a fast-paced environment and is passionate about providing exceptional service to clients, families, and colleagues.

This is a full-time, 37.5‑hour per week position in the Clinic Shoreline program. The schedule is three days from 9am to 5pm and two days from 12pm to 8pm. Candidates must reside in Connecticut to be eligible.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of administrative or related experience preferred.
• Proficiency with Microsoft 365; ability to learn and navigate EHR systems.
• Strong organizational, communication, and multitasking skills.
• Experience providing professional customer service while maintaining confidentiality.

Responsibilities

• Welcome clients and visitors, manage check‑in, update information, and support a positive clinic experience.
• Schedule appointments, manage cancellations/backfills, and assist provider calendars.
• Maintain accurate client records and EHR information.
• Process insurance information, collect co‑pays/payments, and assist with record requests.
• Provide front‑office coordination, including correspondence, mail, and supplies.
• Collaborate with colleagues across locations to complete daily administrative tasks.

Skills

Administrative experience

Customer service

Microsoft 365

EHR systems

Organizational skills

Communication skills

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft 365

EHR systems

Job description

At BHcare, we believe everyone deserves the opportunity to live a healthy, safe, and fulfilling life. Every day, our teams provide compassionate care and support to individuals and families across Connecticut through behavioral health, substance use, domestic violence, housing, and community-based services.

We are seeking an Administrative Support professional who thrives in a fast‑paced environment and is passionate about providing exceptional service to clients, families, and colleagues.

This is a full‑time, position, 37.5 hours per week within our Clinic Shoreline program. The schedule for this position is three days a week 9am-5pm and two days a week from 12pm-8pm.

Candidates must reside in Connecticut to be eligible for this position.

What You Will Do:

• Welcome clients and visitors, manage check‑in processes, update client information, and support a positive clinic experience.
• Schedule appointments, maintain cancellation lists, backfill openings, and assist with provider calendars.
• Maintain accurate client records, documentation, releases, and electronic health record (EHR) information.
• Process insurance information, collect co‑pays and other payments, and assist with record requests.
• Provide administrative support including correspondence, mail distribution, supply ordering, and front‑office coordination.
• Collaborate with colleagues across clinic locations to ensure timely completion of daily administrative responsibilities.

What You Will Bring:

• High school diploma or equivalent required.
• Minimum of two years of administrative, customer service, medical office, or related experience preferred.
• Proficiency with Microsoft 365 and the ability to learn and navigate electronic health record (EHR) systems.
• Strong organizational, communication, and multitasking skills with the ability to manage competing priorities in a fast‑paced environment.
• Experience providing professional customer service while maintaining confidentiality and accuracy.

Why Work at BHcare?

• Meaningful work that supports the health and well‑being of individuals and families across Connecticut.
• Collaborative and mission‑driven culture focused on teamwork and professional growth.
• Opportunities for ongoing training, development, and skill‑building.
• A supportive environment where your contributions make a direct impact on client care and service delivery.

What We Offer

BHcare offers competitive compensation and a comprehensive benefits package, including medical and dental insurance, paid time off, retirement savings options, and professional development opportunities. Compensation is based on experience, qualifications, and internal equity.

BHcare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, military or veteran status, disability, genetic information, marital or civil union status, or any other protected characteristic under applicable federal, state, or local law