Administrative Supervisor - Per Diem Physician Program and Virtual Immediate Care (Irwindale)

University of California - Los Angeles Health; Irwindale (CA); On-site; USD 45,000 - 89,000; Full time

Job summary

University of California in Irwindale, CA seeks an Administrative Supervisor for the Per Diem Physician Program and Virtual Immediate Care. You will coordinate staff, liaise with faculty and residents, and ensure smooth patient flow from registration to discharge.

Responsibilities include coordinating patient care, enhancing patient satisfaction, and supporting outpatient clinic operations in a fast-paced environment. Strong Epic CareConnect knowledge is essential.

Qualifications

• Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner to maximize suite operations.
• Skill in prioritizing assignments and managing multiple tasks.
• Ability to work effectively as a member of a team to provide effective patient care.
• Working knowledge of Epic CareConnect systems to complete online transactions including appointment scheduling and encounter registration.
• Team building skills including prior supervisory experience.
• Skill in monitoring complex clinician appointment schedules.
• Ability to elicit salient clinical information from patients and refer professionals, and make appropriate assignments.
• Skill in listening and communicating with patients and visitors from diverse backgrounds.
• Clear and distinct spoken communication, including telephone, to share information and obtain information.
• Ability to triage patient issues to achieve resolution.
• Ability to interact diplomatically with patients and the public in a high-volume setting.
• Ability to manage interruptions and changing priorities.
• Typing ability to prepare forms and correspondence with speed and accuracy.
• Ability to maintain accurate patient appointments and schedules in an online database.
• Knowledge of medical terminology.
• Working knowledge of medical insurance plans and coverage.
• Spanish speaking skills - Preferred
• Ability to maintain Charge Worklist in CareConnect - REQUIRED
• Ability to maintain Charge Document Reconciliation Process - REQUIRED

Responsibilities

• Coordinating the activities of all staff supporting the area.
• Interacting with faculty and residents to maximize patient care, resident education and patient satisfaction.
• Assisting in coordinating patient flow through the clinic from registration to discharge.
• Working as a member of the clinic team to provide smooth outpatient flow and optimum clinic operation.

Skills

Patient interaction

Prioritization

Team coordination

Epic CareConnect

Staff supervision

Appointment scheduling

Communication

Triaging

Diplomacy

Typing speed

Computer literacy

Independence

Following directions

Medical terminology

Medical insurance knowledge

Spanish language (Preferred)

Tools

Epic CareConnect

Job description

Description

In this role, you will serve as an Administrative Supervisor for the Per Diem Physician Program and Virtual Immediate Care. Responsibilities include, but are not limited to:

• Coordinating the activities of all staff supporting the area
• Interacting with faculty and residents to maximize patient care, resident education and patient satisfaction
• Performing the full range of administrative and support functions to include assisting in coordinating patient flow through the clinic, from registration to discharge
• Working as a member of the clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation

Salary Range: $32.42 - 64.51/hourly

Qualifications

1. Ability to work effectively with patients,
physicians and staff in a diplomatic and professional manner in order to
maximize suite operations.

2. Skill in prioritizing assignments and
managing multiple tasks.

3. Ability to work effectively as a member of a
team in order to provide effective patient care.

4. Working knowledge of Epic CareConnect systems
to complete on-line transactions, including appointment scheduling, procedure
scheduling, the encounter registration system, hospital lab results and medical
reports.

5. Team Building Skills to include prior
supervisory experience.

6. Skill in monitoring complex clinician
appointment schedules.

7. Ability to elicit salient clinical
information such as presenting complaints from patients and referring
professionals, and make appropriate assignments based on established
guidelines.

8. Skill in listening perceptively, conveying
awareness and responding to patients and visitors with health concerns using
tact and discretion.

9. Skill in speaking clearly and distinctly in
person and over the telephone, using appropriate grammar and vocabulary in
order to share information, effectively communicate, share and obtain
information with persons from diverse social, economic and cultural
backgrounds.

10. Ability to triage patient issues to achieve
resolution.

11. Ability to interact diplomatically and
sympathetically with patients, their families, and the general public in a high
volume, continuous public contact setting.

12. Skill in performing with frequent
interruptions and/or distractions including the ability to accept equivocal
circumstance and respond to changing priorities and deadlines.

13. Typing ability to prepare forms, manuscripts
and correspondence with speed and accuracy.

14. Skill in operating a computer including work
processing software and the ability to enter and maintain accurate patient
appointments and schedules utilizing an on-line computer database system.

15. Ability to maintain equanimity in the face of
resistance, indifference and hostility.

16. Skill in working independently and following
through on assignments with minimal direction and in setting priorities which
accurately reflect the relative importance of assignments.

17. Ability to accept directions from supervisors
and act promptly.

18. Knowledge of medical terminology.

19. Working knowledge of medical insurance plans
and types of coverage provided.

20. Spanish speaking skills - Preferred

22. Ability to maintain Charge Worklist in CareConnect - REQUIRED

23. Ability to maintain Charge Document Reconciliation
Process- REQUIRED