Administrative Supervisor

Confidential Company; Illinois; Hybrid; USD 85,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Opportunities for professional growth

Job summary

A professional services firm in Illinois is seeking an experienced Administrative Supervisor to lead the administrative team. This hybrid role includes overseeing staff, managing workflow, and implementing processes for efficiency. The ideal candidate has 5+ years of supervisory experience and strong skills in performance evaluation and organizational management. This position offers competitive compensation, a comprehensive benefits package, and opportunities for professional growth.

Qualifications

• 5+ years of experience supervising administrative or service teams.
• Demonstrated experience conducting performance evaluations.
• Strong organizational and workflow management skills.
• Experience in professional services environment; CPA firm experience a plus.
• Ability to manage multiple priorities in a deadline-driven environment.
• High emotional intelligence and professional communication skills.

Responsibilities

• Supervise and support administrative team members.
• Set performance goals and conduct regular evaluations.
• Address performance issues promptly and professionally.
• Maintain capacity planning and calendar coordination; monitor turnaround times.
• Identify bottlenecks and implement process improvements.
• Collaborate with internal technology and operations teams to streamline processes.
• Oversee events calendar and front desk scheduling; ensure coverage and efficiency.

Skills

Supervision of administrative teams

Performance evaluation

Organizational skills

Communication skills

Workflow management

Technological proficiency

AI tools

Tools

Microsoft 365 Suite

AI tools

Scheduling tools

Job description

We are seeking an experienced Administrative Supervisor with a background in public accounting or a professional client services environment. This role will lead the administrative team, ensuring consistent performance, managing workflow coordination, and supporting operational efficiency.

This is a hybrid leadership role requiring an in-office presence. The Administrative Supervisor will oversee staff while remaining hands‑on with scheduling and workflow systems, ideally leveraging experience with accounting software and processes.

The ideal candidate is an experienced people manager who brings structure, accountability, and process discipline, with familiarity in CPA firm environments and systems.

Key Responsibilities

• Supervise and support administrative team members
• Set performance goals and conduct regular 1:1 meetings and formal performance evaluations
• Set and maintain clear performance standards and service expectations
• Provide direct, timely, and constructive feedback
• Address performance issues promptly and professionally
• Coach team members on workflow efficiency and professional development
• Maintain clear workload allocation and accountability

Workflow Oversight

• Direct oversight of all fixed price agreements, change orders and engagement letter preparation
• Maintain capacity planning and calendar coordination
• Monitor administrative turnaround times and workflow throughput
• Identify bottlenecks and implement process improvements
• Partner with firm leadership to align administrative support with firm priorities

Process & Quality Management

• Develop and maintain administrative procedures and documentation
• Improve consistency and reduce rework across administrative functions
• Collaborate with internal technology and operations teams to streamline processes
• Ensure cross‑training and continuity planning within the administrative team

Other Duties

• Oversight of the firm’s events calendar and planning of key events
• Coordinate front desk support and administrative schedules to ensure customer support functions are managed
• Maintain time off calendar for Administrative team

Qualifications

• 5+ years of experience supervising administrative or service teams
• Demonstrated experience conducting performance evaluations and providing corrective coaching
• Strong organizational and workflow management skills
• Experience in a professional services environment preferred (CPA firm experience a plus)
• Ability to manage multiple priorities in a deadline‑driven environment
• High emotional intelligence and professional communication skills
• Proficiency with technology, including Microsoft 365 Suite, AI tools and scheduling/workflow tools

What We’re Looking For

• A leader who is comfortable holding standards and managing accountability
• A hands‑on supervisor who understands the importance of both people leadership and operational execution
• Someone who brings structure, clarity, and consistency to team performance
• A calm, steady presence who can support both staff and firm leadership

What Success Looks Like

• Improved administrative consistency and quality
• Clear performance expectations across the team
• Reliable scheduling and workflow coordination
• Reduced leadership involvement in day‑to‑day administrative issues
• A well‑organized, accountable administrative function

Compensation is competitive and commensurate with experience. The organization offers a comprehensive benefits package along with strong opportunities for professional growth and advancement. This is a hybrid role, requiring approximately three days per week in‑office to collaborate with key team members, with the remainder of the time available for remote work.

We are an equal opportunity employer. EEO/AA/D/V/F