Administrative Staff Assistant

Biogensys; Trenton (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

In-office work

Free parking

Business casual dress code

Job summary

Biogensys is hiring an Administrative Staff Assistant for our client in Hamilton, NJ. This role requires fast, accurate data entry of cases, and performing routine administrative duties such as filing, copying, scanning, and using Microsoft Office. Strong phone and customer service experience is essential.

You will help reduce backlog by processing withdrawn and failed cases and supporting the team in closing cases. Office-based schedule is 8:00 AM to 4:00 PM with a 1-hour unpaid lunch.

Qualifications

• Speedy and accurate data entry of cases
• Familiarity with filing, copying and scanning
• Proficient in Microsoft Office
• Phone/customer service experience

Responsibilities

• Support scanning and closure of cases to reduce backlog
• Assist with closing cases and processing Withdrawn/Failure to Appear files
• Provide admin support to back-office team and routine duties

Skills

Data entry

MS Office

Phone support

Job description

We are hiring an Administrative Staff Assistant for one of our clients in Hamilton, NJ.

Job Description

Speedy and accurate data entry of cases, administrative duties such as filing, copying and scanning, Microsoft Office skills, phone/customer service experience.

• The FHU unit is very backed up with closing cases returned from the OAL and scanning the closed cases into our system; these cases are both county cases and Conduent cases.
• We are requesting 2additionaladministrativetemppositions (in office 5 days) to do administrative work such as scanning and closing cases.
• Currently Darnella Callendar was hired to primarily do the scanning (5 day in office position) but the team has been having to pivot and adjust duties when we lose a team member so currently Darnella is working to cover the work performed by team members who have left DMAHS, but the scanning is not getting done in the meantime.
• Closed cases have not been scanned in since mid-April.
• Even if we free up Darnella to do the scanning full time, the scanning of cases returned to us by the OAL as "Withdrawn" and "Failure to Appear" is significantly delayed as we are currently backed up to mid-April, representing an estimated backlog of about 1,400 1,500 files to be scanned.
• We typically process about 60 Withdrawn cases per week, but current staffing levels are not sufficient to close the gap.
• To maintain timely processing and avoid further backlog, we need additional personnel to help close and scan Failure to Appear and Withdrawn cases more efficiently.
• Regarding closing cases, our weekly volume averages around receiving 90 new cases retuned back from the OAL (approximately 360 per month), and with our current team of 3 full-time staff doing this work of closing cases (along with other duties), we are struggling to stay up to date closing the cases.
• Timely closure of these cases is essential to backlog reduction and adherence to the CMS Compliance Plan. Scanning is also a critical component of verifying case closures and supports the termination of benefits that were continued during the fair hearing process.
• Delays in scanning and closure increase the risk of compliance issues and extended benefit payments to individuals no longer eligible to receive continuation of benefit.

Working Hours

• 8:00 AM - 4:00 PM
• Lunch hour (unpaid): 1 hr, unpaid

Additional Information

• Work from office or remote: In-Office
• Dress code: Business Casual
• Parking: Free parking lot

About Us

We are specialized in recruiting and deliver the best professional talent of industry and we are committed to deliver best experience for our clients and job seekers. With over two decades of experience in the recruitment industry, we proudly help you to find the next job that matches your professional skills. Our team understands your needs or requirement before starting the recruitment, that enables to find the high quality of talent with high success rate of talent delivery, keeps us continue to be the best in the industry. By responding to this job posting, you are consenting to receive text/SMS messages from us. Thank you.