Administrative Specialist II/Snap2Work

Northeastern Technical College; Cheraw (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Northeastern Technical College is seeking an Administrative Specialist/Snap2Work Workforce Training Coordinator to provide clerical and customer service support in the Registrar's Office. The role includes processing registration forms, data entry, and assisting with enrollment verifications, degree certifications, and graduation audits.

The incumbent will support Snap2Work participants pursuing training in workforce areas, maintaining student records, answering inquiries, and advising students

Qualifications

• A high school diploma is required; an associate degree or two years of related work experience may substitute.
• Typing speed of 35–55 words per minute or basic computer operations knowledge.
• Valid driver’s license required.
• Higher education experience is preferred by NETC.

Responsibilities

• Process registration-related forms and perform data entry with accuracy and efficiency.
• Assist with enrollment verifications, degree certifications, graduation audits, and the degree conferral process.
• Maintain student records and respond to inquiries, safeguarding confidential information.
• Support Snap2Work participants’ admission and enrollment processes and provide guidance as needed.
• Collaborate with college staff to ensure access and success for students.

Skills

Verbal communication

Computer skills

Typing speed 35–55 wpm

Education

High school diploma

Associate degree or 2 years related experience

Job description

Job Responsibilities

The Administrative Specialist/Snap2Work Workforce Training Coordinator provides administrative, clerical, and customer service support for the Registrar's Office. They are also responsible for the overall support and placement of Snap2Work program participants pursuing training in workforce areas.

Job Duties of the Administrative Specialist/Snap2Work Workforce Training Coordinator:

• Completes a wide array of office-specific tasks including: processing registration-related forms; completing large amounts of data entry with accuracy and efficiency; assist with enrollment verifications, degree certifications, graduation audits, and the degree conferral process. Maintains the integrity of student records, with strict adherence to policies and regulations including FERPA, HIPAA, and SC laws and College policies regarding document retention
• Assists with the maintenance of student records, processing of academic documents, and support of registration and enrollment activities. Serves as a resource for students, faculty, staff, and external constituents by responding to inquiries, maintaining confidential information, preparing reports and correspondence, and ensuring the efficient operation of office functions.
• Assists with the identification and certification processes for students eligible to participate in the Snap2Work program. Advises, counsels, assesses, and ensures that all recipients are properly processed, with all required documentation completed, to receive training. Remains in contact with program participants and serve as a resource for incoming students as they progress through the admission and enrollment processes and for continuing students to maximize retention.
• Ensures that program participants, especially those pursuing training in workforce areas, have their educational needs met. Works closely with appropriate College personnel, including the dean of workforce education, to maintain strong connections with the wide array of offices that impact student access and success.
• Tracks and reports attendance and participation while closely monitoring at-risk students to provide referrals for academic support intervention as needed. Monitors alerts and grades to provide timely counsel to students who fail to make satisfactory progress in their academic pursuit for any reason. Assists participants with career guidance and readiness by assisting with the provision of orientations, workshops, and other activities geared to linking today’s efforts to tomorrow’s successes.
• Other duties as assigned.

Minimum and Additional Requirements

A high school diploma. Related clerical experience may be substituted for a high school diploma. SBTCE Minimum: Associate degree or a high school diploma plus two (2) years related work experience. Ability to type at a corrected rate of 35-55 wpm and/or basic knowledge of computer operations. Valid Driver's License Required. NETC Preferred: Experience in Higher Education.

Preferred Qualifications

Excellent computer and verbal communication skills.

Additional Comments

Works under the direct supervision of the Registrar with independence to make limited local decisions. Work may require evening and weekend responsibilities at any campus.