Administrative Specialist I

Department of Administration; Raleigh (NC); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Paid holidays

Health, dental, vision

State retirement plan

Job summary

The North Carolina Department of Administration seeks an Administrative Specialist I for the State Surplus Property division. The role supports surplus disposition for state agencies and the public, including cashiering, title notarization, training, and front-desk services.

The position requires strong communication, attention to detail, and proficiency with Microsoft Office; prior customer-service experience in an office or retail setting is preferred. Raleigh-based, full-time.

Qualifications

• Ability to communicate effectively both orally and in written form.
• Ability to multi-task in a fast-paced environment.
• Experience with Microsoft Office and work-related online information processing systems.
• Documented experience multitasking and prioritizing duties in an office or retail environment.
• Documented experience with preparing and presenting training classes.

Responsibilities

• Provide front desk services, accept payments for auctions, notarize titles, and assist customers.
• Present online trainings for SSP database users and manage rosters.
• Assist in formatting training content and delivering presentations.
• Support the online auction system in the absence of supervisors.
• Coordinate administrative support for surplus disposition programs.

Skills

Communication skills

Multitasking

Customer service

Attention to detail

Public interaction

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Agency Dept of Administration Division Surplus Property Job Classification Title Administrative Specialist I (S) Position Number 60014164 Grade NC08

The NC Department of Administration is the business manager for North Carolina state government. The department oversees Government Operations such as building construction, purchasing and contracting for goods and services, maintaining facilities, managing state vehicles, acquiring and disposing of real property, and operating auxiliary services such as courier mail delivery and the sale of state and federal surplus property. Additionally, the department manages many of the state's advocacy programs that provide assistance and services to diverse segments of the state's population that have been traditionally underserved.

Description of Work

The North Carolina Department of Administration is seeking applicants for an Administrative Specialist I, for our State Surplus Property division. This division offers surplus property received from state agencies and the University System to other state agencies in need, and/ or sells to qualifying non-profit organizations and the public.

Key Responsibilities

• Ensure work is being performed correctly, timely, and is adhering to all applicable policies, procedures, and laws.
• Coordinate administrative support for the surplus disposition program in conjunction with the Administrative Services Supervisor.
• Interpret and implement established policies, procedures, regulations, and laws for the disposition of surplus property statewide.
• Excellent customer service is a priority. This position has extensive public contact with program clientele, employees, other departments, and the citizens of NC.
• Provide services at the front desk by receiving payments for auction awards and for our retail warehouse store, notarizing vehicle titles, ordering duplicate titles, processing default fees, and assisting customers.
• Main presenter for online training for new users of the SSPA database- responsible for the roster, communication, and classroom set up.
• Assist in format, content, and agenda of the SSP training program and assist in developing an in-person presentation.
• Assist in the online auction system in the absence of the Administrative Services Supervisor.
• Additional duties as assigned.

Knowledge, Skills and Abilities / Management Preferences

This posting will close at 11:59pm the night before the end date.

MAX SALARY FOR THIS POSITION IS: $49,650 Recruitment Range: $39,244-$49,650

NOTE: "See Resume" is not acceptable to show work history.

Ability to communicate effectively both orally and in written form. Ability to multi-task in a fast-paced environment. Experience with Microsoft Office and work-related online information processing systems. Examples include retail inventory control systems, invoicing, and office management systems. Documented experience multitasking and prioritizing duties in an office or retail environment. Documented experience with preparing and presenting training classes. Documented administrative abilities to include some or all the following: filing, record keeping, planning, keeping calendars, scheduling, time management, decision making, and documenting events and activities. Experience utilizing a multi-line phone system. Ability to develop and maintain effective relationships with others to encourage and support communication and teamwork. Documented history of providing excellent customer service and of resolving customer issues positively while following up on customer service issues. Thorough knowledge of office procedures, methods, and practices. Substantive knowledge of and ability to use correct grammar, vocabulary, spelling, proofreading, and office terminology to compose and/or proofread reports, training documents, correspondence, or other materials. Retail or other experience in cash handling and receiving and recording payments. Documented experience of work-related attention to detail including the ability to maintain accurate clerical records, online and on paper, and to write legibly. Ability to review and document compliance with laws and regulations.

MANAGEMENT PREFERENCE: Management prefers applicants with office, retail, or inventory management experience. Ability to operate a personal computer and utilize various software programs. Proficiency in Microsoft Office software to include Word, Excel, and Outlook.

NECESSARY REQUIREMENTS

• Notary public certification or ability to become a notary public within 6 months of employment.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Employment Incentives with NC State Government

• 12 annual paid holidays
• Health Insurance and Supplemental Benefits including Dental and Vision
• NC State Retirement Plan

Click more about employee perks and benefits at https://oshr.nc.gov/state-employee-resources/benefits.

Contact Information

NC Department of Administration Human Resources Management Office Attn: Human Resources Specialist 325 N Salisbury Street Raleigh, NC 27699-1322 Phone: [phone]

About the Employer

North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today!

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Final Notes

All job postings close at 11:59pm the night before the End Date on the posting.