ADMINISTRATIVE SPECIALIST I

State of Maryland; Maryland; On-site; USD 38,000 - 52,000; Full time

Job summary

State of Maryland—Harford County Health Department in Bel Air, MD is seeking a detail‑oriented clerk to process Vital Records applications and issue birth and death certificates. The role emphasizes providing excellent customer service and handling routine administrative tasks and mail runs.

Fleet support may be required as needed. The position requires a high school diploma with at least six months of clerical experience, and candidates with prior customer service in fast-paced environments are

Qualifications

• Six months of administrative/clerical experience.
• Experience in a high-volume customer service environment.
• Strong written and verbal communication skills.

Responsibilities

• Process Vital Records applications and issue birth and death certificates.
• Provide excellent customer service to Harford County Health Department (HCHD) customers.
• Perform general administrative tasks such as filing and mail/bank runs.
• Support Fleet responsibilities when needed.

Skills

Customer service

Administrative support

Education

High School Diploma

Job description

LOCATION OF POSITION MDH, Harford County Health Department, Bel Air, MD

GRADE STD0010

Main Purpose of Job

This position processes Vital Records applications and issues birth and death certificates, while providing excellent customer service to Harford County Health Department (HCHD) customers. This position provides other administrative support, such as filing and conducting mail and bank runs when needed. This position will support and share Fleet responsibilities when needed.

Minimum Qualifications

• Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience: Six months of experience performing administrative staff, clerical, clerical technical, or secretarial work.

Notes

• Candidates may substitute 30 credit hours from an accredited college or university for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

Desired or Preferred Qualifications

• Experience providing customer service in a high-volume, fast-paced environment.
• Experience managing multiple priorities simultaneously.
• Experience interacting with upset, irate, or confrontational customers.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.