Administrative Specialist (HEOa School of Continuing & Professional Studies)

Lehman College; New York (NY); Hybrid; USD 90,000 - 94,000; Full time

Job summary

Lehman College, a CUNY institution in New York, seeks an Administrative Specialist for the School of Continuing & Professional Studies. You will oversee CE operations, coordinate logistics, and collaborate with leadership to ensure efficient program delivery.

The role supports automation and AI-enabled workflows in a fast-paced, hybrid environment. The position emphasizes supervising staff, maintaining systems, and ensuring data integrity across enrollment and financial reports.

Qualifications

• Bachelor's degree and four years of related experience.
• Supervisory experience preferred.
• Experience coordinating operational workflows for multiple programs.
• Experience supporting high-volume operations with multiple stakeholders.
• Proficiency with Excel, Teams, and Word.
• Experience with Xendirect, Workday, Slate or similar platforms.
• Familiarity with AI productivity tools (Copilot).
• Ability to work in a fast-paced, deadline-driven environment.
• Ability to work in a hybrid work environment.

Responsibilities

• Oversee and innovate day-to-day CE department operations for consistency and quality.
• Coordinate program logistics, scheduling, enrollment processes and timelines across CE offerings.
• Collaborate with CE leadership, staff, instructors and partners to support delivery.
• Design and maintain operational workflows, service standards and AI-enabled processes.
• Help scale operations for growth and new initiatives.
• Supervise, train and evaluate front-line staff; prioritize work.
• Own CE operational systems and technologies including student info, registration and automation.
• Monitor performance, identify risks and recommend improvements.
• Ensure accuracy and compliance of data and reports.

Skills

Supervisory experience

Program administration

Operational workflows

High-volume operations

AI productivity tools

Excel

Microsoft Teams

Microsoft Word

Education

Bachelor's degree and four years of related experience

Tools

Xendirect

Workday

Slate

Microsoft Copilot

Job description

**POSITION DETAILS**

Administrative Specialist (HEOa School of Continuing & Professional Studies) The School of Continuing & Professional Studies at Lehman College, CUNY, is seeking an Operations Assistant Specialist for the Continuing Education (CE) unit.

CE serves approximately 4,000 students annually and is financially self-sufficient, generating $1.3 million in revenue. The Administrative Specialist will report to the Director of Continuing Education and work within a supportive yet fast-paced environment. The Administrative Specialist will oversee a team that supports over 25 different certificate program areas.

• Oversee and innovate day-to-day CE department operations to ensure consistency, efficiency, and high-quality service delivery.
• Coordinate program logistics, scheduling, enrollment processes, and operational timelines across CE offerings.
• Collaborate with CE leadership, program staff, instructors, and external partners to support effective program delivery.
• Design, document, implement, and maintain operational workflows, procedures, service standards, and AI-assisted business processes to improve efficiency, accuracy, and service delivery.
• Support scalability of operations to accommodate program growth, new initiatives, and evolving service models.
• Supervise, train, and evaluate CE front-line staff; assign and prioritize work based on capacity and operational needs.
• Serve as the primary owner and administrator of CE operational systems and technologies, including student information, registration, workflow automation, and approved AI-enabled platforms.
• Monitor operational performance, identify risks or bottlenecks, and recommend improvements or adjustments.
• Ensure accuracy, integrity, and compliance of operational, enrollment, and financial data and reports.
• Other duties as assigned.

**Anticipated start date is Feb 15, 2027**

**QUALIFICATIONS**

**Required**

• Bachelor's degree and four years of related experience.

**Preferred**

• Supervisory experience.
• Experience coordinating operational workflows/program administration.
• Experience supporting high-volume operations serving multiple programs, departments, or stakeholders simultaneously.
• Experience monitoring operational performance metrics, and demonstrated success developing, documenting, or improving operational procedures and workflows.
• Strong proficiency with Microsoft Excel, Microsoft Teams, and Microsoft Word.
• Experience using Xendirect, Workday, Slate or similar enterprise platforms.
• Experience using AI productivity tools such as Microsoft Copilot.
• Demonstrated ability to work effectively in a fast-paced, deadline-driven environment.
• Ability to work successfully in a hybrid work environment.

**CUNY TITLE OVERVIEW**

• Provides administrative and program support to an administrative or academic department.
• Oversees department operations and assists management in planning department activities, creating schedules, assigning staff and preparing and delivering department communications.
• Works with appropriate offices related to personnel recruitment, expediting search activities
• Research coordinates and organizes materials for key events such as promotion and tenure reviews.
• Supervises and trains support staff and student workers.
• Manages budget and coordinates purchasing, accounting, and payroll.
• Provides instructions and basic advice to students, faculty, and others seeking information on department activities, policies, and schedules.
• Performs related duties as assigned.

**CUNY TITLE**

Higher Education Assistant **FLSA** Non-exempt

**COMPENSATION AND BENEFITS**

Salary commensurate with education and experience, $89,777 -$94,017.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

**CLOSING DATE**

Applications will close on 11/20/2026.

**EQUAL EMPLOYMENT OPPORTUNITY**

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID: 32987 Location: Lehman College Job Type: Full-Time