Family Services Specialist I/II

Oklahoma Department Of Human Services; Oklahoma; On-site; USD 37,000 - 40,000; Full time

Job summary

The Oklahoma Department of Human Services seeks a Family Services Specialist I/II in Craig, Oklahoma. The role involves greeting clients, assessing eligibility for Adult and Family Services, managing caseloads, and coordinating with community resources.

Level I starts at $37,440 annually and Level II at $40,248 plus full state employee benefits; in-office training (JumpSTART) is required, travel may be occasional, and a valid driver's license is needed.

Qualifications

• Two years of clerical office work in a business, public sector, or social work environment (Level I).
• Bachelor’s degree or equivalent combination for Level II; associate’s plus two years clerical work; or equivalent experience; or two years as Family Services Specialist.

Responsibilities

• Greet clients in a professional and kind manner via phone or in an OKDHS retail space.
• Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.
• This position may be full-time in an office setting, full-time work from home, or a hybrid of the two.
• Interview clients in an office setting or via phone.
• Manage a caseload.
• Compile data and complete documentation for eligibility.
• Make appropriate program referrals to community resources.
• Participate in individual and staff conferences.
• Must attend all mandatory trainings associated with the position.

Education

Bachelor’s degree

Associate’s degree

Equivalent education/experience

Job description

Family Services Specialist I/II

This position is located in Craig, Oklahoma.

Annual Salary:

• Level I H14A: $37,440.00+ Full State Employee Benefits


• Level IIH14B: $40,248.00+ Full State Employee Benefits

Travel is Occasional. Must possess a valid driver\'s license and maintain required car insurance.

Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).

Minimum Qualifications:

Level I:

• Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;


• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II:

• Education and Experience requirements consist of a bachelor’s degree;


• ORan associate’s degree plus two years of clerical office work in a business, public sector, or social work environment


• ORan equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree.


• OR two (2) years of experience as a Family Services Specialist.

Job Responsibilities

• Greet clients in a professional and kind manner via phone or in an OKDHS retail space.


• Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.


• This position may be full-time in an office setting, full-time work from home, or a hybrid of the two.


• Interview clients in an office setting or via phone.


• Manage a caseload.


• Compile data and complete documentation for eligibility.


• Make appropriate program referrals to community resources.


• Participate in individual and staff conferences.


• Must attend all mandatory trainings associated with the position.

__________

If you have questions, please contact [e-mail]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 26-KM172

83008548/JR63726