Family Services Specialist I/II

Oklahoma Department Of Human Services; Oklahoma City (OK); On-site; USD 37,000 - 41,000; Full time

Job summary

The Oklahoma Department of Human Services is seeking a Family Services Specialist I/II in Oklahoma City. This role involves providing excellent customer service, processing applications, and interpreting policies. Candidates must possess strong organizational skills and flexibility. A bachelor's degree is preferred, along with relevant experience in clerical work. The position offers a competitive salary and full state employee benefits, with training provided.

Benefits

Full State Employee Benefits

Paid Travel and Lodging for Training

Qualifications

• Two years of clerical office work in a business, public sector, or social work environment.
• Bachelor's degree or equivalent experience required for Level II.

Responsibilities

• Provide world-class service to clients of Adult and Family Services.
• Interview and process electronic applications and renewals for AFS programs.
• Must attend all mandatory training including a two-week training academy.

Skills

Customer Service

Flexibility

Organization

Education

Bachelor's Degree

Associate's Degree

Job description

Family Services Specialist I/II

This position is located in Oklahoma City and Yukon, Oklahoma.

Annual Salary:

• Level I H14A: $37,440.00+ Full State Employee Benefits
• Level IIH14B: $40,248.00+ Full State Employee Benefits

Travel is occasional. Must possess a valid driver's license and maintain required car insurance.

Days worked will be Monday through Friday, 8:00 AM to 5:30 PM with varying 8 hour shifts.

In-person training will be provided.

Minimum Qualifications:

Level I:

• Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;
• ORan equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II:

• Education and Experience requirements consist of a bachelor’s degree;
• ORan associate’s degree plus two years of clerical office work in a business, public sector, or social work environment
• ORan equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree.
  
  

Job Responsibilities

• This position is for a customer experience specialist who can provide world class service to clients of Adult and Family Services.
• Responsibilities include interviewing and processing electronic applications and renewals for all AFS programs, interpreting and applying policy and procedures, providing clear documentation of casework, and independently performing complex tasks.
• Must also display excellent customer service skills, flexibility, and organization.
• This position does not maintain a permanent caseload.
• It provides first contact resolution for clients who prefer to conduct business through our contact center or online platforms.
• Various set work schedules available.
• Must attend all mandatory training including a two-week training academy held in Norman, OK. (Travel and lodging paid)

Preference Statement

Preference may be given to applicants who are bilingual.

__________

If you have questions, please contact [e-mail]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 25-JD042

*83008096/JR42160, *83009932/JR42159, *83009137/JR42166, *83000354/JR42157, 83003238/JR42158, **83005592/JR44136, *83001808/JR44138