Administrative Specialist (Aiken)

State of South Carolina; Aiken (SC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health, dental, vision insurance

15 days annual leave

15 days sick leave

13 paid holidays

Parental leave

Retirement options (SCRS / ORP)

Job summary

SC Department of Behavioral Health and Developmental Disabilities seeks an Administrative Assistant (Aiken) to provide essential administrative support at the ABMHC clinic in Aiken, SC. You will assist with scheduling, patient intake, and record-keeping, while delivering friendly, professional service to patients and staff.

Ideal candidates have a high school diploma with clerical experience and may be bilingual in English and Spanish.

Qualifications

• High school diploma or equivalent with clerical experience.
• Experience with administrative tasks and scheduling.
• Familiarity with HIPAA guidelines and patient confidentiality.

Responsibilities

• Monitor schedules of clinical staff to ensure efficient patient care hours.
• Backfill cancelled appointments to maintain productivity.
• Take patient vitals for telehealth and document for staff.
• Update patient demographics during check-in.
• Greet patients and provide customer service in person and by phone.
• Enter insurance and demographic information into records.
• Ensure compliance with federal/state regulations and QA standards.

Skills

Bilingual English/Spanish

Scheduling

Customer service

Education

High school diploma + 2 years clerical experience

Associate degree in secretarial science or related field

3 years clerical experience

Tools

Electronic Health Records (EHR) software

Microsoft Office (Word, Excel, Outlook)

Job description

Are you passionate about making a real difference in people's lives? Join our team at theSC Department of Behavioral Health and Developmental Disabilities (BHDD) where we are dedicated to providing compassionate and accessible care to our community. We are seeking an Administrative Assistant (Aiken),who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Aiken-Barnwell Mental Health Center (ABMHC), 1135 Gregg Hwy, Aiken, SC 29801.

As the Administrative Assistant (Aiken), under general supervision, provide administrative support at agency.

Responsibilities for the Administrative Assistant (Aiken) include:

• Monitor schedules of assigned clinical and medical staff to ensure maximum efficiency of patient care hours.
• Proactively backfill cancelled appointments to maintain productivity.
• Support the system that is in place to meet established access requirements for patients.
• Take patients' vitals for telehealth MDs and provides documentation to medical staff.
• Collect patient payments and ensures compliance with DOFS policies and procedures.
• Perform additional administrative duties as assigned to support clinic and agency operations.
• Greet patients upon arrival and responds promptly to their needs.
• Provide exceptional customer service both in person and over the phone.
• Update patient demographic information during the check-in process.
• Communicate professionally with staff and patients at all times.
• Adhere strictly to HIPAA guidelines.
• Accurately enter and import fiscal, demographic, and insurance information into patient records.
• Ensure documentation is completed correctly and in a timely manner in compliance with federal and state regulations, QA standards, and CARF requirements.
• Participate in supervision sessions, trainings, and agency meetings. Complies with Corporate Compliance and Risk Management policies and plans. .

Qualifications:

• A high school diploma and two years of clerical experience; or an associate degree in secretarial science or other related field; or three years of clerical experience. Additional Requirements:
  • Ability to lift 10 pounds and operate a state vehicle.

• Bilingual abilities in English and Spanish (or another language) are a plus.

Post hire, employees must:

• Have knowledge of general office management procedures.
• Have the ability to utilize computer software, agency operating, and electronic health record.
• Have knowledge of laws, regulations, and policies relevant to agency of employment.
• Have the ability to schedule appointments.
• Have the ability to utilize insurance portals to verify insurance.
• Have the ability to effectively communicate with public and all stakeholders.
• Have the ability to effectively problem solve and make good decisions.
• Receive supervision from direct to general supervision and guidance, dependent upon on-the-job experience and responsibilities.
• Be responsible for BHDD and Center policies and procedures and State policies, procedures, and regulations.
• Hold a valid driver's license and have dependable and reliable transportation.
• Be able to pass CPR and Managing Agitation in the Psychiatric Setting (MAPS) Certification.

This position is essential and may be called back during crises/disasters/emergencies.

May require travel between ABMHC/BHDD clinics and locations.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Benefits for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices*
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.