Administrative Specialist

TeleSolv Consulting; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

PTO

Sick leave

Up to 11 federal holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) plan

Job summary

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III at our Charlotte, NC site. This onsite role involves greeting applicants, verifying documents, and supporting CBP-related processes.

Candidates should have a high school diploma or GED and about two years of general administrative work with customer contact, plus proficiency with Microsoft Office. TeleSolv offers comprehensive benefits including PTO, sick leave, holidays, medical, dental,

Qualifications

• Two years of general administrative experience with customer interface.
• Two years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• High school diploma or GED from an accredited institution recognized by the U.S. Department of Education.

Responsibilities

• Greet and check-in applicants.
• Verify applicant identity and required documents for transactions.
• Maintain up-to-date program information for public assistance and enrollment.
• Notify inspection staff of information affecting eligibility.
• Check information against government databases.
• Provide performance reports.
• Compile data for daily CBP/contractor activity reports.
• Schedule interview appointments within Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications.

Skills

Administrative experience

Microsoft Office

Background check readiness

Public Trust concept

Education

High school diploma or GED

Job description

TeleSolv Consulting has an immediate opportunity to work with the Federal Government as a General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.

This is an ONSITE position based in Charlotte, NC.

Key Responsibilities:

• Greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.
• Willing to go through an intense background check
• Active Tier 1 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.
• Able to disclose COVID-19 vaccination status and abide by contract/department’s COVID-19 guidance when accessing any facility.

About TeleSolv Consulting:

Since its establishment in 2000, TeleSolv Consulting has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks.

About TeleSolv:

Join the TeleSolv Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations. Rated in the top 1000 businesses in 2019 by Inc.com. Since its founding in 2000, TeleSolv has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks. TeleSolv offers excellent compensation, training, advancement opportunities, and exceptional benefits including PTO, sick leave, up to 11 paid federal holidays, medical, dental, vision, company paid life, short-term and long-term disability insurance, employee assistance program, and matching 401(k) plan.

This position requires that you obtain a background investigation. As part of this process, the government will perform a criminal, credit, tax, employment, and drug history background check. The government has varying tolerances, with mitigating circumstances, for issues in all of the categories. The government is essentially looking to confirm that you are generally in good financial standing, up to date on your tax filings, rehire eligible with your prior employers, and have adhered to any federal restrictions on illegal drug use, including marijuana, in addition to other checks related on your character and trust worthiness.