Administrative Services Supervisor - State Program Administrator Supervisor Senior

Minnesota Council of Nonprofits; Saint Paul (MN); Remote; USD 60,000 - 85,000; Full time

Job summary

The Minnesota Council of Nonprofits is seeking an Administrative Services Supervisor for its new Paid Leave program launching in 2026. This role involves overseeing the administrative team, ensuring quality and compliance, and contributing to program development. The position offers telework eligibility, fostering a collaborative and adaptable work environment focused on serving Minnesotans effectively.

Benefits

Telework eligibility

Qualifications

• Experience in administrative service supervision.
• Proven ability to ensure compliance and quality assurance.
• Strong communication and collaboration skills.

Responsibilities

• Supervise the day-to-day tasks of the Administrative Services team.
• Lead quality assurance of administrative operations.
• Develop and enhance administrative processes for the Paid Leave program.

Skills

Supervision

Quality Assurance

Program Development

Communication

Collaboration

Job description

About the Paid Leave Division:

Paid Leave is a new program launching in 2026. The program will provide partial wage replacement to Minnesota workers who are out of work due to a qualifying condition, such as a severe health condition that prevents them from working, or when they need time to care for a family member or a new child. We are building a program that will be easy for every Minnesotan to use. We are engaging the people who depend on us—workers, employers, caregivers, and insurers—to learn from them and build the program around their needs. We are using modern service delivery and product practices to deliver the program. The Paid Leave team has high standards and an unrelenting commitment to serving Minnesotans. It is a start-up environment without legacy systems or preconceived ways of working, so we have a unique opportunity to create human-centric processes and systems to deliver this new benefit to Minnesotans.

Position Purpose:

The Administrative Services Supervisor provides day-to-day oversight of Administrative Services staff to ensure efficiency and quality of services provided.

Key Responsibilities:

• Team Supervision: Supervise the day-to-day tasks and operation of the Paid Leave Administrative Services team. Participate in team training and development, improving staff skills and overall team performance. Assess team performance and inform management of issues and/or opportunities for improvement. Hire, promote, reward, discipline, suspend or discharge, and assign work in accordance with established policies, procedures, and contracts, if applicable.
• Quality Assurance and Compliance: Lead the quality assurance of day-to-day operations of Administrative Services staff including procurement of goods and services, onboarding and offboarding of staff, development of process and policy documentation, and other tasks as assigned. Lead all tasks in accordance with Paid Leave program integrity and compliance standards and address deficiencies in a timely manner.
• Program Development and Process Improvement: Ensure administrative processes and policies are developed to directly serve the effectiveness of the Paid Leave program. Work with staff and leadership throughout the division to ensure that processes and policies are continuously enhanced to reflect lessons learned and serve as a resource for all. Continuous improvement is at the center of Administrative Services, and as the program continues to build, the need for adaptability will be paramount.
• Stakeholder Collaboration and Communication: Serve as the Administrative Services daily point of contact on operational tasks. Work closely with the Manager of Administrative Services to ensure that requests, questions, and concerns are addressed effectively and delegate requests to the appropriate level of authority as needed. Collaboration with team members and other work units is crucial to program success, and this effort begins with respectful and proactive communication.
• Culture Building: Deliberately foster positive interpersonal relationships with coworkers, leadership, and external partners so all are treated in a respectful, professional, and equitable manner. Champion collaborative problem solving, the sharing of ideas and experience, and encourage staff to seek opportunity in times of ambiguity. Be adaptable to change but stalwart in the provisioning of a workspace that serves the individual needs of all employees regardless of their differences.

This position is telework eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs.