Administrative Services Supervisor - State Program Administrator Supervisor Senior - Paid Leave

Minnesota Department of Employment and Economic Development; Saint Paul (MN); Hybrid; USD 62,000 - 92,000; Full time

Job summary

The Minnesota Department of Employment and Economic Development seeks an Administrative Services Supervisor to oversee team operations in the Paid Family & Medical Leave division. This role involves leading staff, ensuring compliance, and fostering collaborative relationships to support program effectiveness.

Benefits

Paid vacation and sick leave

Low-cost health insurance

Employer paid life insurance

Short-term and long-term disability insurance

Qualifications

• Two years experience leading administrative support functions.
• Knowledge of current best practices for administrative operations.
• Ability to establish effective working relationships.

Responsibilities

• Supervise day-to-day tasks of the Administrative Services team.
• Lead quality assurance of operations and compliance standards.
• Develop processes to enhance the Paid Leave program.

Skills

Knowledge of administrative operations

Knowledge of program management

Skill in communication

Ability to lead staff

Job description

2 days ago Be among the first 25 applicants

Working Title: Administrative Services Supervisor

Job Class: State Program Administrator Supervisor Senior

• Job ID: 87018
• Location: St. Paul
• Telework Eligible: Yes, may be eligible for some telework
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: This vacancy is open for expressions of interest and for all qualified job seekers simultaneously. Expressions of interest should be submitted by 07/01/2025.
• Date Posted: 06/25/2025
• Closing Date: 07/08/2025
• Hiring Agency/Seniority Unit: Department of Employment & Economic Development / MMA
• Division/Unit: Paid Family & Medical Leave
• Work Shift/Work Hours: Day Shift, 8:00AM - 4:30PM
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $30.10 - $43.59 / hourly; $62,848 - $91,015 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 216 - Middle Management Association/MMA
• FLSA Status: Exempt - Executive
• Designated in Connect 700 Program for Applicants with Disabilities: Yes
  
  

Working Title: Administrative Services Supervisor

Job Class: State Program Administrator Supervisor Senior

Agency: Department of Employment and Economic Development

• Job ID: 87018
• Location: St. Paul
• Telework Eligible: Yes, may be eligible for some telework
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: This vacancy is open for expressions of interest and for all qualified job seekers simultaneously. Expressions of interest should be submitted by 07/01/2025.
• Date Posted: 06/25/2025
• Closing Date: 07/08/2025
• Hiring Agency/Seniority Unit: Department of Employment & Economic Development / MMA
• Division/Unit: Paid Family & Medical Leave
• Work Shift/Work Hours: Day Shift, 8:00AM - 4:30PM
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $30.10 - $43.59 / hourly; $62,848 - $91,015 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 216 - Middle Management Association/MMA
• FLSA Status: Exempt - Executive
• Designated in Connect 700 Program for Applicants with Disabilities: Yes
  
  

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

About the Paid Leave Division:

Paid Leave is a new program launching in 2026. The program will provide partial wage replacement to Minnesota workers who are out of work due to a qualifying condition, such as a severe health condition that prevents them from working, or when they need time to care for a family member or a new child. We are building a program that will be easy for every Minnesotan to use. We are engaging the people who depend on us—workers, employers, caregivers, and insurers—to learn from them and build the program around their needs. We are using modern service delivery and product practices to deliver the program. The Paid Leave team has high standards and an unrelenting commitment to serving Minnesotans. It is a start-up environment without legacy systems or preconceived ways of working, so we have a unique opportunity to create human-centric processes and systems to deliver this new benefit to Minnesotans.

Position Purpose:

The Administrative Services Supervisor provides day-to-day oversight of Administrative Services staff to ensure efficiency and quality of services provided.

Key Responsibilities:

• Team Supervision: Supervise the day-to-day tasks and operation of the Paid Leave Administrative Services team. Participate in team training and development, improving staff skills and overall team performance. Assess team performance and inform management of issues and/or opportunities for improvement. Hire, promote, reward, discipline, suspend or discharge, and assign work in accordance with established policies, procedures, and contracts, if applicable.
• Quality Assurance and Compliance: Lead the quality assurance of day-to-day operations of Administrative Services staff including procurement of goods and services, onboarding and offboarding of staff, development of process and policy documentation, and other tasks as assigned. Lead all tasks in accordance with Paid Leave program integrity and compliance standards and address deficiencies in a timely manner.
• Program Development and Process Improvement: Ensure administrative processes and policies are developed to directly serve the effectiveness of the Paid Leave program. Work with staff and leadership throughout the division to ensure that processes and policies are continuously enhanced to reflect lessons learned and serve as a resource for all. Continuous improvement is at the center of Administrative Services, and as the program continues to build, the need for adaptability will be paramount.
• Stakeholder Collaboration and Communication: Serve as the Administrative Services daily point of contact on operational tasks. Work closely with the Manager of Administrative Services to ensure that requests, questions, and concerns are addressed effectively and delegate requests to the appropriate level of authority as needed. Collaboration with team members and other work units is crucial to program success, and this effort begins with respectful and proactive communication.
• Culture Building: Deliberately foster positive interpersonal relationships with coworkers, leadership, and external partners so all are treated in a respectful, professional, and equitable manner. Champion collaborative problem solving, the sharing of ideas and experience, and encourage staff to seek opportunity in times of ambiguity. Be adaptable to change but stalwart in the provisioning of a workspace that serves the individual needs of all employees regardless of their differences.
  
  

This position is telework eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs.

Minimum Qualifications

Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

Two (2) years of experience leading administrative support functions including developing organizational processes, procuring goods and services, and onboarding and offboarding employees

Applicants that meet the above minimum qualification will be further evaluated on the following:

• Knowledge of the principles and current best practices for administrative operations, financial functions, and resource management
• Knowledge of program management, coordination, and execution sufficient to achieve program goals and objectives
• Skill in establishing and maintaining effective working relationships with employees, communicating effectively between a diverse set of internal stakeholders
• Ability to lead staff sufficient to meet established timetables, quality standards and achieve high-quality performance
  
  

Preferred Qualifications

• Experience as a supervisor, team lead, lead worker, or project lead
• Skill in leadership practices such as collaboration, goal setting, workload management, and building morale
• Experience in a start-up environment where roles will evolve over time based on the needs of the organization
• Skill in navigating local, state, and/or federal government systems including policies and procedures
• Ability to communicate effectively to ensure mutual understanding across staff, leadership, partners, and members
  
  

Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:

• Criminal Background Check
• Employment Records Check (current and former State employees only)
• Employment Reference Check
• Conflict of Interest Review
• Driver’s License and Records Check
  
  

The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email [e-mail]. For additional information about the application process, go to http://www.mn.gov/careers.

Connect 700 Program

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Talent Acquisition at [e-mail].

Veterans

To be considered with Veteran's Status, you MUST indicate this on your application and submit a copy of your DD-214 form and other required documentation to [e-mail] by the closing date.

Recently Separated Veterans (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview.

Certain Disabled Veterans: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a non-competitive basis.

See the above links for criteria and eligibility.

Current State Employees

• Please apply via Self Service.
• If eligible for bidding or expression of interest: This vacancy will be open for bids/expression of interest and all qualified applicants simultaneously. Current employees of DEED who are currently in the same classification, who are eligible, and apply within the seven (7) day period will be considered prior to filling the position by other means.
  
  

Contact

If you have questions about this position, contact Sarah Beaverson at [e-mail] or 651-259-7293.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth
  
  

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being
  
  

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
  
  

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
  
  

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.

The Department of Employment and Economic Development is an equal opportunity, affirmative action, and veteran-friendly employer, and encourages all qualified candidates to apply for job opportunities. If you are an individual with a disability who needs assistance or cannot access the online job application and search tools, please contact Karen Lilledahl at [e-mail]. Please indicate what assistance is needed.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Government Administration

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