Supervisor, Member Services (Remote)

Lensa; Fort Worth (TX); Remote; USD 77,000 - 97,000; Full time

Job summary

A leading company in the IT Services sector is seeking a Customer Support Supervisor to oversee a team dedicated to providing exceptional service to Molina members and providers. This mid-senior level role requires experience in a call center environment and supervisory skills, with a focus on resolving inquiries and ensuring compliance with regulations. The position offers a competitive compensation package with the opportunity for professional growth.

Qualifications

• 3-5 years’ experience in a call center environment.
• 1-2 years supervisory experience.

Responsibilities

• Supervises a team and manages performance expectations.
• Handles escalations and complex member inquiries.
• Provides customer service to members, vendors, and partners.

Skills

Supervisory skills

Customer service

Team management

Communication

Problem-solving

Education

Associate degree or equivalent

Bachelor's Degree or equivalent (preferred)

Job description

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Molina Healthcare.

Job Description

Job Summary

• Provides customer support and stellar service to meet the needs of our Molina members and providers.
• Resolves issues and addresses needs fairly and effectively, demonstrating Molina values in their actions.
• Provides product and service information and identifies opportunities to improve our member and provider experiences.

Knowledge/Skills/Abilities

• Supervises a team of employees. Trains, coaches, monitors, and manages the team’s performance to meet or exceed company and department performance expectations.
• Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication, and follow-through to closure.
• Ensures compliance with contractual and regulatory requirements.
• Addresses more complex member inquiries, questions, and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care.
• Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and the general public.
• Achieves individual performance goals related to call center objectives.
• Demonstrates personal responsibility and accountability, leading by example through individual performance.
• Supports projects and special initiatives as appropriate.

Job Qualifications

Required Education

Associate degree or equivalent combination of education and experience.

Required Experience

• 3-5 years’ experience in a call center environment.
• 1-2 years supervisory experience.

Preferred Education

Bachelor's Degree or equivalent combination of education and experience.

Preferred Experience

5-7 years.

To all current Molina employees: If interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $77,969 - $96,558 / ANNUAL

Actual compensation may vary based on geographic location, work experience, education, and/or skill level.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting