Administrative Services Coordinator II

Vermont; Montpelier (VT); On-site; USD 40,000 - 55,000; Full time

Job summary

The State of Vermont is seeking an Administrative Services Coordinator II to deliver high-quality customer service for the Retirement Division. This position requires extensive skills in multitasking, empathy, and administrative support. Applicants should possess a strong background in customer relations and administrative processes, with competitive benefits and a supportive work environment.

Benefits

80% State paid medical premium

Generous leave plan

Tuition Reimbursement

Flexible spending accounts

Wellness Program incentives

Qualifications

• Experience providing administrative-level support is required.
• Three years of relevant experience or equivalent educational background is necessary.
• Familiarity with medical and dental insurance preferred.

Responsibilities

• Provide front-line customer service to retirement system members.
• Assist retirement staff with individual case adjustments.
• Process incoming and outgoing documents efficiently.

Skills

Customer service

Empathy

Multitasking

De-escalation

Education

High School diploma or equivalent

Associate's degree or higher in relevant fields

Three years of administrative-level support experience

Job description

Overview

The Retirement Division's front office Administrative Coordinator IIs require extensive customer service skills including patience, empathy, de-escalation skills and the ability to multitask proficiently within multiple computer systems simultaneously to deliver information in an accurate and professional manner while documenting cases appropriately.

This position provides front-line customer service to all members of the VT State Retirement Systems primarily by phone, email, and in-person. This position is also responsible for assisting and advising retirement staff on needed adjustments of individual cases and processes various incoming and outgoing documents. Additional work and skills with website updates and newsletters are valuable.

Experience with medical and dental insurance plans, coordination of benefit practices and health insurance rules and regulations is preferred.

Who May Apply

This position, Administrative Services Coordinator II (Job Requisition #52749), is open to all State employees and external applicants.

If you would like more information about this position, please contact [e-mail].

Resumes will not be accepted via e-mail. You must apply online to be considered.

Please note that multiple positions in the same work location may be filled from this job posting.

Environmental Factors

Work is performed in a standard office setting.

Minimum Qualifications

High School diploma or equivalent AND three (3) years or more of experience providing administrative-level support to a business or organization.

OR

One year of full-time college level study in accounting, business or public administration, office administration or a related field AND two (2) years or more of experience providing administrative-level support to a business or organization.

OR

Two years of full-time college level study OR an associate's degree or higher in accounting, business or public administration, office administration or a related field AND one (1) year or more of experience providing administrative-level support to a business or organization.

OR

Three years or more of full-time college level study OR a bachelor's degree in accounting, business or public administration, office administration or a related field.

OR

One (1) year or more of experience as an Administrative Services Coordinator I with the State of Vermont.

NOTE: Only administrative work experience is qualifying. Administrative support includes those functions which keep the organization running or provide the resources for others to provide the programmatic work (e.g., accounting, budget management, grant administration, finance, human resources, payroll, purchasing, or space management).

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.