Administrative Services Assistant

Telnet, Inc.; Clinton (TN); On-site; USD 22,000 - 30,000; Full time

Job summary

Telnet, Inc. is seeking an Administrative Services Assistant to support training programs, personnel, and facilities in Clinton, TN. You will handle student enrollment, scheduling, records, and instructor support, ensuring smooth daily operations.

The role requires strong Microsoft Office skills, excellent organization, and effective communication with students, instructors, vendors, and staff. Some experience with ACADIS and training environments is preferred; this is a 6-month on-site

Qualifications

• Experience in customer service and administrative support.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong organizational and time-management skills to meet deadlines.
• Excellent communication and interpersonal abilities.
• Experience in a training environment is advantageous.

Responsibilities

• Provide comprehensive administrative and operational support for training programs, personnel, and facilities to ensure efficient daily operations.
• Serve as primary point of contact for students, instructors, agency personnel, vendors, and visitors by managing calls, inquiries, and customer service needs.
• Manage student enrollment, registration, course creation, class scheduling, and training records within ACADIS, including data entry and user account assistance.
• Coordinate training schedules, class rosters, attendance documentation, completion records, and other administrative requirements for training delivery.
• Provide administrative and logistical support for training courses, including classroom prep, instructional materials, technology setup, instructor assistance, and student accommodation.
• Prepare, distribute, and maintain correspondence, memorandums, training announcements, certificates, reports, spreadsheets, purchase orders, and other documents.
• Maintain accurate electronic records, databases, and filing systems using ACADIS, MS Office, SharePoint, Adobe and network drives.
• Provide technical assistance and troubleshooting for training systems, classroom technology, audiovisual equipment, and office equipment.
• Coordinate facility and resource management activities, including supply inventories, purchasing requests, equipment readiness, and maintenance requests.
• Manage competing priorities, maintain confidentiality, and coordinate with internal and external stakeholders.

Skills

Customer service

Administrative support

Microsoft Office

Time management

Communication

Interpersonal skills

Tools

ACADIS

SharePoint

Adobe

Job description

Title: Administrative Services Assistant

Duration: 6 months

Description

Responsibilities

• Provide comprehensive administrative and operational support for TCI’s training programs, personnel, and facilities to ensure efficient daily operations.
• Serve as a primary point of contact for students, instructors, agency personnel, vendors, and visitors by managing telephone calls, inquiries, facility check-ins, and customer service needs.
• Manage student enrollment, registration, course creation, class scheduling, and training records within ACADIS, including system administration, data entry, and user account assistance.
• Coordinate training schedules, class rosters, attendance documentation, completion records, and other administrative requirements associated with training delivery.
• Provide administrative and logistical support for training courses, including classroom preparation, instructional materials, technology setup, instructor assistance, and student accommodation.
• Prepare, distribute, and maintain correspondence, memorandums, training announcements, certificates, reports, spreadsheets, purchase orders, and other administrative documents.
• Maintain accurate electronic records, databases, and filing systems utilizing ACADIS, Microsoft Office applications, SharePoint, Adobe, and organizational network drives.
• Provide technical assistance and troubleshooting for training systems, classroom technology, audiovisual equipment, office equipment, and other electronic platforms.
• Coordinate facility and resource management activities, including supply inventories, purchasing requests, equipment readiness, building maintenance requests, and general facility operations.
• Manage competing administrative priorities, maintain confidentiality and accurate records, coordinate with internal and external stakeholders, and perform additional duties and special projects as assigned.

Qualifications

• Proven experience in customer service and administrative support.
• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Excellent organizational and time management skills to meet strict deadlines.
• Superior communication and interpersonal skills to effectively collaborate with internal and external stakeholders.
• Previous experience working in an adminisitrative services role in a training environment is highly advantageous.