Administrative Secretary OPS – Public Inquiries & Case Mgmt

Florida; Tallahassee (FL); On-site; USD 22,000 - 28,000; Full time

Job summary

The Department of Children and Families in Tallahassee is seeking an Administrative Secretary OPS to provide frontline administrative support and handling inquiries for the Office of Inspector General. The role requires accurate data entry, telephone handling, and timely documentation of all correspondence and case management activities.

This is an Open Competitive, non-telework position located at the DCF offices.

Qualifications

• Answers the telephone and responds to inquiries from the public.
• Collects information and, when possible, independently responds to inquiries.
• Utilizes and completes a Telephone Summary Form (TSF) for each telephone call in the Investigations and Case Management System (ICMS). All telephone messages must have complete information including the date, name, phone number, and a brief message of the issue.
• Ensures proper spelling and punctuation when sending e-mails.
• Processes complaints from the assigned email inbox by entering all fields accurately and concisely on each page/tab of the correspondence form. Ensures correct spelling, punctuation, and grammar usage prior to turning in to your supervisor.

Responsibilities

• Answers the telephone and responds to inquiries from the public.
• Collects information and, when possible, independently responds to inquiries.
• Utilizes and completes a Telephone Summary Form (TSF) for each telephone call in the Investigations and Case Management System (ICMS). All telephone messages must have complete information including the date, name, phone number, and a brief message of the issue.
• Ensures proper spelling and punctuation when sending an e-mails.
• Processes complaints from the assigned email inbox by entering all fields accurately and concisely on each page/tab of the correspondence form. Ensures correct spelling, punctuation, and grammar usage prior to turning in to your supervisor.
• Ensures all activities are appropriately documented in the case management system.
• Locates and attaches appropriate file to incoming correspondence requiring reply.
• Enters time in ICMS MyTime daily. Work hours in People First must match MyTime hours.
• Other related duties as required/requested.

Job description

The Department of Children and Families in Tallahassee is seeking an Administrative Secretary OPS to provide frontline administrative support and handling inquiries for the Office of Inspector General. The role requires accurate data entry, telephone handling, and timely documentation of all correspondence and case management activities.

This is an Open Competitive, non-telework position located at the DCF offices.