Records Technician: Child Safety Data & Case Support

My Florida CFO; West Palm Beach (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

The Department of Children and Families in Florida is seeking a Records Technician (OPS) to receive, review, and assign abuse reports from the Florida Abuse Hotline. This role coordinates with FAHIS, CIS, and FSFN to keep investigations on track.

You will prepare intake case records for CPI, assign cases, maintain logs, archive files, and provide clerical support to the Family Safety Unit. A high school diploma and basic Microsoft Office skills are required; Spanish/Creole skills are a plus and

Qualifications

• High School Diploma.
• Two years of clerical experience preferred.
• Ability to speak/read/write Spanish/Creole is a plus.
• Basic Microsoft Suite Knowledge (Outlook, Excel, Word)
• Telephonic skills with multiple lines

Responsibilities

• Receive, review and assign abuse reports from the Florida Abuse Hotline.
• Follow up with supervisory personnel to ensure awareness of pending investigations and staff assignments.
• Ensure the Child Safety Risk Assessment is completed within prescribed timeframes.
• Print and review abuse reports and coordinate with FAHIS, CIS and FSFN.
• Review databases for previous/open investigations and involvement with other safety programs.
• Provide clerical support for a multi-function Family Safety Unit.
• Prepare intake case records for CPI for cases received over the Hotline and FSFN notifications.
• Assign cases to CPI or CPI Supervisor and maintain case logs.

Skills

MS Office

Telephonic skills

Spanish/Creole language skills

Education

High School Diploma

Job description

The Department of Children and Families in Florida is seeking a Records Technician (OPS) to receive, review, and assign abuse reports from the Florida Abuse Hotline. This role coordinates with FAHIS, CIS, and FSFN to keep investigations on track.

You will prepare intake case records for CPI, assign cases, maintain logs, archive files, and provide clerical support to the Family Safety Unit. A high school diploma and basic Microsoft Office skills are required; Spanish/Creole skills are a plus and