Administrative Program Specialist A

Grambling State University; New Orleans (LA); On-site; USD 40,000 - 54,000; Full time

Job summary

Louisiana Department of Health, Office of Public Health, Bureau of Vital Records in Orleans Parish, invites applications for an Administrative Program Specialist A. The role focuses on interpreting state laws to manage delayed birth certificates, adoption records, and Putative Father Registry requests, while interviewing customers for eligibility and documenting findings.

You will handle casework from initiation to completion, review court orders, and coordinate with legal and medical

Qualifications

• Three years of experience in administrative services; OR
• Six years of full-time work experience in any field; OR
• A bachelor's degree.

Responsibilities

• Interprets and applies complex state laws, statutes, administrative codes, policies, and procedures to delayed birth certificates, adoption-related birth certificates, and Putative Father Registry requests.
• Interviews customers and evaluates requests to determine eligibility, required actions, and appropriate documentation for requested Vital Records services.
• Manages assigned cases from initiation through completion, maintaining accurate case records, correspondence, tracking systems, and LEERS entries.
• Reviews and evaluates court orders, adoption decrees, affidavits, and other evidentiary documents for compliance with applicable laws and requirements.
• Processes adoption and delayed birth certificate cases by conducting electronic and archival searches, verifying documentation, preparing certificates, and securely maintaining case files.
• Processes Putative Father Registry requests by accepting affidavits of paternity, researching Vital Records records, and preparing certificates documenting search results.
• Collaborates with customers, attorneys, judges, medical personnel, adoption professionals, supervisors, and agency legal staff to resolve complex cases, address issues, and support court proceedings.

Skills

Accountability

Policy compliance

Judgment

Education

Bachelor's degree

Job description

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

Join the Louisiana Office of Public Health’s Vital Records Registry as an Administrative Program Specialist A and play a vital role in helping individuals and families obtain accurate and legally recognized records. Use your analytical skills to evaluate complex court documents, adoption decrees, affidavits, and state laws while working with judges, attorneys, medical professionals, and families. If you’re detail-oriented, enjoy solving complex cases, and want to make a meaningful difference for Louisiana residents, apply today!

An ideal candidate should possess the following competencies:

• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.

Qualifications

• Three years of experience in administrative services; OR
• Six years of full-time work experience in any field; OR
• A bachelor's degree.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education).

Job Duties:

• Interprets and applies complex state laws, statutes, administrative codes, policies, and procedures to delayed birth certificates, adoption-related birth certificates, and Putative Father Registry requests.
• Interviews customers and evaluates requests to determine eligibility, required actions, and appropriate documentation for requested Vital Records services.
• Manages assigned cases from initiation through completion, maintaining accurate case records, correspondence, tracking systems, and LEERS entries.
• Reviews and evaluates court orders, adoption decrees, affidavits, and other evidentiary documents for compliance with applicable laws and requirements.
• Processes adoption and delayed birth certificate cases by conducting electronic and archival searches, verifying documentation, preparing certificates, and securely maintaining case files.
• Processes Putative Father Registry requests by accepting affidavits of paternity, researching Vital Records records, and preparing certificates documenting search results.
• Collaborates with customers, attorneys, judges, medical personnel, adoption professionals, supervisors, and agency legal staff to resolve complex cases, address issues, and support court proceedings.

Position-Specific Details:

Location: Office of Public Health / Bureau of Vital Records / Orleans Parish

Appointment Type: This position may be filled as aProbationary or a Promotional appointment

Cost Center: 3262307310

Position Number(s): 50383680

Contact Information:

Paul Tran

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.