ADMINISTRATIVE COORDINATOR 4

State of Louisiana; Alexandria (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

The Louisiana Department of Health is seeking a front-line support role to assist the public with case updates, benefits and eligibility questions, and to ensure timely processing of information. You will help with outreach events and support Eligibility Field Operations staff in a fast-paced environment where your work directly impacts residents of Louisiana.

An ideal candidate has 3 years of administrative services experience, with an emphasis on following policies and providing accurate

Qualifications

• Three years of experience in administrative services.
• Experience substitution: every 15 semester hours earned equals six months of experience.
• Ability to assist applicants and enrollees with walk-in inquiries and provide professional customer service regarding eligibility services.

Responsibilities

• Assist applicants and enrollees with walk-in inquiries and provide professional customer service regarding eligibility services.
• Answer and manage incoming office telephone calls and direct inquiries to the appropriate staff.
• Receive, review, sort, image, and route incoming documentation to Eligibility Analysts for timely processing.
• Process demographic updates and other routine case actions to support timely eligibility determinations.
• Maintain and organize electronic and physical files and records in accordance with established procedures.
• Prepare and process outgoing correspondence and mail to applicants, enrollees, and other appropriate parties.
• Provide administrative support to Eligibility Field Operations staff and perform other duties as necessary to promote efficient and timely access to Medicaid services.

Skills

Customer service

Policy compliance

Communication

Accepting direction

Accountability

Job description

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about the Louisiana Department of Health

Join a team that makes a direct impact in communities across the state! This position serves as the agency’s front-line support to the public by assisting members with case updates, answering questions about benefits and eligibility, supporting outreach events, and ensuring accurate and timely processing of important information. If you enjoy helping others, providing excellent customer service, and working in a fast-paced environment where your work truly matters, we encourage you to apply!

An ideal candidate should possess the following competencies:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.

Three years of experience in administrative services.

EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Assist applicants and enrollees with walk-in inquiries and provide professional customer service regarding eligibility services.
• Answer and manage incoming office telephone calls and direct inquiries to the appropriate staff.
• Receive, review, sort, image, and route incoming documentation to Eligibility Analysts for timely processing.
• Process demographic updates and other routine case actions to support timely eligibility determinations.
• Maintain and organize electronic and physical files and records in accordance with established procedures.
• Prepare and process outgoing correspondence and mail to applicants, enrollees, and other appropriate parties.
• Provide administrative support to Eligibility Field Operations staff and perform other duties as necessary to promote efficient and timely access to Medicaid services.

Position-Specific Details:

Location: Medical Vendor Administration / Eligibility Field Operations / Rapides Parish

Appointment Type: Probational appointment

Cost Center: 305-2050407

Position Number(s): 76337

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.