Administrative Program Assistant

OSU Oregon State University; Corvallis (OR); On-site; USD 2,890,000 - 4,357,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid leave

Tuition reduction

Job summary

Oregon State University is recruiting an Administrative Program Assistant for University Housing & Dining Services in Corvallis. The role leads two Residence Hall Service Centers, supervising 20–25 student CSRs and coordinating essential administrative tasks including key/card access, mail handling, and audits.

You will work under the Operations Manager for Resident Services, collaborating with the Administrative Program Assistant and Senior CSRs to ensure efficient operations, excellent

Qualifications

• Three years of office experience including two years at full performance level
• Experience generating documents and supervising staff
• Foster an environment with high customer service and performance
• Familiarity with FERPA and coordinating across shifts/locations
• Ability to schedule staff and manage multiple priorities

Responsibilities

• Oversee Residence Hall Service Center administrative tasks
• Supervise and train 20–25 student CSRs
• Coordinate summer operations and staff scheduling
• Perform audits of Service Center assets

Skills

Office coordination

Customer service

Scheduling

Communication

Training

FERPA

Education

Experience in admin roles

Tools

Microsoft Outlook

Microsoft Office

Google Workspace

Job description

Important Notifications

Application Deadline: When applying, please keep in mind this posting will close at 11:59 pm the night before the posted "end date". Applications MUST be submitted prior to this deadline.

Current Employees

Do not apply via the OSU Career site. Instead, please login to your regular Workday account and visit the Jobs Hub to apply.

Department

University Housing and Dining Services

Special Instructions to Applicants

When applying you will be required to attach the following electronic documents: 1) A resume 2) A cover letter indicating how your qualifications and experience have prepared you for this position. Starting salary will be commensurate with skills, education, and experience. For additional information please contact: Henry Yu [e-mail] 541-737-4771

Job Summary

This recruitment will be used to fill one full-time Administrative Program Assistant position for University Housing and Dining Services at Oregon State University (OSU). University Housing & Dining Services recognizes the importance of learning both in and out of the classroom and supports the concept of education as an individual as well as a community experience. UHDS strives to provide students, faculty, staff, and guests with safe, economical, convenient, and comfortable living and dining options, and the department works to maintain the highest educational and service standards. UHDS houses over 5,000 students and offers a variety of living and dining options in 16 residence halls, two apartment complexes, three dining centers, three coffee shops, a market, and retail dining options across campus. UHDS is an auxiliary enterprise which is funded solely by customers who use our services we receive no State or General fund allocation. UHDS is committed to an appreciation for diversity, and fosters an open, respectful, and enjoyable living, learning, and working environment. A personal and professional commitment to providing excellent customer service and creating inclusive environments is a core value of University Housing and Dining Services. The Residence Hall Service Center Operations Coordinator serves as a member of the Operations and Facilities unit within University Housing & Dining Services. This position provides leadership and supervision to 20-25 student Customer Service Representatives (CSR) of the two Residence Hall Service Centers. Duties include hiring, training, performance evaluation, task delegation, and supervision of the student CSRs. Under the direction of the Operations Manager for Resident Services, this position collaborates with the Administrative Program Assistant and the Senior CSRs to coordinate and complete a variety of administrative tasks for all Residence Hall Service Center operations. Tasks include key and access card management, mail and package inventory management, CSR scheduling, and audits of all Service Center assets. The Residence Hall Service Center Operations Coordinator is expected to be regularly present at two of the three Residence Hall Service Centers to maintain operational efficiency and accuracy. The Residence Hall Service Center Operations Coordinator works with the Residential Conferences team to prepare key and access cards for summer conference groups and scholars staying in the Residence Halls. This position collaborates with the Operations Manager for Resident Services to hire and train summer student CSRs. This position reports to the Operations Manager for Resident Services. This position also provides excellent customer service, provides attention to detail, and possesses communication and relationship building skills.

Key Responsibilities

• Residence Hall Service Center Administrative and Logistics Management
• Supervision Student Staff Training and Coordination
• Summer Operations Coordination
• Other Duties as Assigned

Duties include hiring, training, performance evaluation, task delegation, and supervision of the student CSRs. Under the direction of the Operations Manager for Resident Services, this position collaborates with the Administrative Program Assistant and the Senior CSRs to coordinate and complete a variety of administrative tasks for all Residence Hall Service Center operations. Tasks include key and access card management, mail and package inventory management, CSR scheduling, and audits of all Service Center assets. The Residence Hall Service Center Operations Coordinator is expected to be regularly present at two of the three Residence Hall Service Centers to maintain operational efficiency and accuracy. The Residence Hall Service Center Operations Coordinator works with the Residential Conferences team to prepare key and access cards for summer conference groups and scholars staying in the Residence Halls. This position collaborates with the Operations Manager for Resident Services to hire and train summer student CSRs. This position reports to the Operations Manager for Resident Services. This position also provides excellent customer service, provides attention to detail, and possesses communication and relationship building skills.

Required Qualifications

Three years of office experience which included two years at full performance level and experience generating documents; and Lead work responsibility or coordination of office procedures. Demonstrated presentation and/or training experience Ability to foster an environment for staff that encourages a high level of customer service and performance Working knowledge of FERPA Demonstrated experience scheduling staff and coordinating work across multiple shifts and multiple locations Commitment to promoting an inclusive work environment Demonstrated competency with Microsoft Outlook, Microsoft Office suite, and Google application tools Ability to manage multiple priorities and timelines within an environment of frequent interruptions This position has daily direct contact with students, staff, and campus partners; therefore, the position requires good oral and written communication skills This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver's license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030.

Preferred Qualifications

• Degree in a relevant field
• Experience working in a mail/package operation
• Working knowledge with key and access management
• Experience managing audit processes for sensitive information or materials (i.e., mail, keys, building access, etc.)
• Experience in utilizing the StarRez Housing Management software
• Demonstrated experience working in an educational setting to include colleges, universities, or K-12 campuses
• Demonstrated experience in supervising personnel, to include hiring, personnel evaluations, discipline, team development and professional skill development

Working Conditions/Schedule

Salary Range: $20.98 - $31.63 Anticipated Start Date: 2026-11-09 Anticipated End Date: When applying, please keep in mind this posting will close at 11:59 pm the night before the posted "end date". Applications MUST be submitted prior to this deadline.

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status. OSU will conduct a review of the National Sex Offender Public website prior to hire. OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. If this position has “critical or security-sensitive” responsibilities and/or driving duties and you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our Background Checks website including the for candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team at [e-mail]. We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

Facts

• Top 1.4% university in the world
• More research funding than all public universities in Oregon combined
• 1 of 3 land, sea, space and sun grant universities in the U.S.
• 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
• 7 cultural resource centers that offer education, celebration and belonging for everyone
• 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates
• 35k+ students including more than 2.3k international students and 10k students of color
• 217k+ alumni worldwide

For more interesting facts about OSU visit: https://oregonstate.edu/about

Locations

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport. Oregon State’s beautiful, historic and state-of-the‑art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package

• Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.
• Free confidential mental health and emotional support services, and counseling resources.
• Retirement savings paid by the university.
• A generous paid leave package, including holidays, vacation and sick leave.
• Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
• Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
• Optional lifestyle benefits such as pet, accident, and critical care insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.

Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU.

Compensation Confidentiality Policy

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is a) in response to a formal complaint or charge, b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or c) consistent with the contractor’s legal duty to furnish information.

Equal Opportunity Policy

At Oregon State University, no qualified person shall, solely by reason of disability, be denied access to, participation in, or the benefits of, any program or activity operated by the University. If requested, OSU will provide reasonable accommodation to applicants in order to provide access to the application, interviewing and selection process. You are not required to note the presence of a disability on your application to receive an accommodation. Please request any reasonable accommodations for disability as early as possible in the application and search process. Requests may be directed to the hiring unit, or to the Office of Equal Opportunity and Access at [phone]. See Request an Accommodation Procedures for the OSU policy. Oregon State University, in compliance with state and federal laws and regulations, including Title IX and its regulations, does not unlawfully discriminate and prohibits discrimination in any education program or activity that it operates, including in academic admissions and employment. The university prohibits unlawful discrimination on the basis of age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin (including ancestry and ethnicity), citizenship, marital or family status, pregnancy or related conditions, disability, genetic information, protected veteran status / service in the uniformed service, or any other status protected by law or OSU policy.

Title IX Contact

Inquiries about Title IX may be referred to OSU’s Title IX Coordinator, the U.S. Department of Education’s Office for Civil Rights (link to https://ocrcas.ed.gov/contact-ocr), or both. OSU’s Title IX Coordinator is the Executive Director of the Office of Equal Opportunity and Access (EOA). For information on OSU’s nondiscrimination policy and procedures, including how to report information about conduct that may constitute discrimination or make a complaint of sex discrimination under Title IX, contact EOA by phone: [phone], email: [e-mail], mail/location: 330 Snell Hall, Corvallis OR 97331, or visit EOA’s website: eoa.oregonstate.edu.

Know Your Rights

Oregon Family Leave Act: Department of Labor Family and Medical Leave Act: