Administrative Professional: Customer Care & Growth Path

Northwest Exterminating; Opelika, Northern (AL, KY); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Starting hourly pay $15-$17

Benefits package including medical,-dh

401(k) with company match

Paid vacation, holidays, and sickleave

Employee discounts

Industry-leading training program

Job summary

Northwest Exterminating is hiring an Administrative Professional in Opelika, AL. You will be the crucial link between customers and service teams, handling calls, scheduling, and documentation to keep operations running smoothly.

We offer starting pay of $15-$17 per hour, a comprehensive benefits package, and a commitment to career growth within a long-standing regional leader in pest control.

Qualifications

• High School Diploma or equivalent is required.
• No experience necessary.
• Must be at least 18 years of age.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).

Responsibilities

• Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

Skills

Customer service

Multitasking

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Northwest Exterminating is hiring an Administrative Professional in Opelika, AL. You will be the crucial link between customers and service teams, handling calls, scheduling, and documentation to keep operations running smoothly.

We offer starting pay of $15-$17 per hour, a comprehensive benefits package, and a commitment to career growth within a long-standing regional leader in pest control.