Administrative Professional

Heart of Texas Behavioral Health Network (Previously known as Heart of Texas MHMR); Waco (TX); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Short Term Disability

Employee Assistance Program

Direct Deposit

12 paid Holidays per year

401-K Retirement Plan

PTO

Job summary

Heart of Texas Behavioral Health Network is seeking an Administrative Tech at the HOT Counseling Center to provide administrative and clinical support, coordinate front desk operations, and assist with financial assessments. The role involves collaborating across the Community Clinic, Older Adult Unit, and Outpatient Treatment Services to improve service efficiency for consumers and staff.

Applicants should have prior administrative experience, strong computer skills, and the ability to interact

Qualifications

• Experience performing administrative support work.
• Experience or training in mental health settings is valued.
• Strong customer service orientation and professional demeanor.

Responsibilities

• Coordinate the many front desk functions at the Counseling Center and oversee front desk staff scheduling.
• Assist the Consumer Eligibility Specialist department with clerical tasks as needed.
• Support consumers with transportation needs when appropriate.
• Perform financial assessments and monitor compliance with front desk activities.

Skills

Customer service

Time management

Professional office practices

Interpersonal communication

Computer skills

Education

High school diploma or GED

Job description

This position is located at the HOT Counseling Center and is responsible for administrative and clinical support work that are including organizing, coordinating, and tracking of services required in the major program area. In their capacity as Administrative Tech the individual in this position will also assist in facilitating information flow between major program areas including the Community Clinic, Older Adult Unit and Outpatient Treatment Services section in order to maximize service efficiency for consumers and staff. These duties will also require direct work with consumers, care givers and consumer support.

EXAMPLES OF WORK PERFORMED:

• Maintain excellent customer service.
• Organize work requirements with spreadsheet.
• Conduct Financial Assessments.
• Assist Eligibility Specialists as needed.
• Assist with other duties as required and assigned as needed.

A primary work responsibility is coordinating the many functions of the front desk at the Counseling Center including oversight of the front desk service and the scheduling of other front desk staff while maintaining excellent customer service. This individual will also conduct financial assessments and monitor the compliance of this activity with the front desk staff. Position will also assist within the Consumer Eligibility Specialist department offering clerical assistance as needed. This individual will assist consumers on a limited basis with pertinent transportation needs.

Experience:

Must have experience performing administrative support work. Consideration given to those with experience in working with individuals with mental health issues.

Education:

Graduation from a standard senior high school or GED.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of generally accepted professional office practices.
• The ability to interact with consumers in a professional manner while keeping customer service a priority.
• Must have excellent computer skills and knowledge.
• Ability and work with staff and the ability to communicate effectively both written and oral, face to face and through phone contacts.
• Must be able to lift up to 30lbs.
• Must have excellent time management skills.
• Ability to enhance professional working relationships with organizations as well as Clinic staff.
• Must be able to meet the essential requirement of regular dependable attendance.
• Experience or training in these principles is valued in all applicants.
• Must be able to perform skills required for CPR and PMAB certification.

Position:

358

Hours:

Mon-Fri 8am-5pm

Salary:

$31,200.00 Annually/$15.0000Hourly

Benefits:

Heart of Texas Behavioral Health Network strives to offer competitive compensation and a comprehensive benefits package that includes:

• Employer paid Health Insurance
• Employer paid Dental Insurance
• Employer paid Life Insurance
• Employer Paid Short Term Disability
• Employer Paid Employee Assistance Program
• Payroll Direct Deposit
• 12 paid Holidays per year
• Excellent 401-K Retirement Plan (Center will contribute 12% of employee earnings) Certain Requirements Apply
• Generous Paid Time Off (PTO) - begins after 3 months of full-time employment

Department: HOT Counseling

This is a non-management position

This is a full time position