Caseworker 2 - 1125

Central-Counties-Center-For-Mental; Belton (TX); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life Insurance

Generous PTO - 9.23 hrs per pay period

10 Holidays observed

8 Hours Annual Volunteer Time Off

Retirement Plan with 6% Employer Match

Employee Assistance Program

Job summary

Central Counties Services seeks a highly capable clinician to perform complex clinical case work in diverse community settings. You will conduct crisis assessments, determine service eligibility, and coordinate appropriate care for clients in homes, jails, shelters, and hospitals.

The role requires frequent travel, flexible schedules including evenings and weekends, and the ability to work independently with limited supervision while maintaining strict confidentiality and ethical standards.

Qualifications

• Graduation from an accredited four-year college or university with a major in psychology, social work, or a related field.
• Experience in a field relating to the agency program may be required.
• Ability to perform tasks with minimal supervision.

Responsibilities

• Conduct crisis assessments and determine appropriate hospital or community-based services.
• Coordinate with healthcare and law enforcement partners to ensure client safety.
• Document care plans, progress notes, and outcomes in the EHR system.
• Provide on-call coverage and after-hours support as assigned.
• Travel frequently within the service area to meet client needs.

Skills

Crisis assessment

Case management

Interpersonal skills

Documentation

Education

Bachelor's degree in psychology/social work or related field

Tools

Microsoft Word

Excel

Job description

Job Details

Job Location: Bell Co Diversion Center - Belton, TX 76513

Position Type: Full Time

Education Level: 4 Year Degree

Travel Percentage: Daily

Job Shift: Day

Minimum Starting Hourly Rate: $23.30/hr

Maximum Starting Hourly Rate - Dependent on Qualifications

Benefits

• Health
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off - 9.23 hrs per pay period
• 10 Observed Company Paid Holidays
• 8 Hours Annual Volunteer Time Off
• Retirement Plan w/ 6% Employer Contribution
• Employee Assistance Program

Due to the nature of Mobile Crisis Outreach Team (MCOT) services, employees must be able to work a flexible schedule to meet operational and client care needs. Work schedules may change with little or no advance notice and may require employees to provide coverage outside of their regularly assigned shift, including on-call responsibilities. Employees may be required to work days, evenings, nights, weekends, holidays, and additional shifts as needed to ensure continuous crisis response services.

GENERAL DESCRIPTION

Performs highly complex clinical case work. Work involves clinical screenings, assessments, and determinations for hospitalization and/or ongoing service eligibility based on consumer needs both in-office and within the community. Coordinates, links, and authorizes appropriate services and monitors consumer progress with meeting stabilization goals. Works under limited supervisor with considerable latitude for the use of initiative and independent judgment. This position provides a majority of services in the community, such as homes, jail settings, shelters, hospitals, and other environments in which the client lives and thrives. Due to this, this position is required to travel frequently within the service area and may interact frequently with clients, families, law enforcement/justice system officials, hospital staff, and other community stakeholders involved in the recovery of the individual they are serving.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• MCOT staff will, using best clinical practices and benchmark standards, complete a crisis assessment on any individual who presents in crisis at Central Counties Services’ clinic locations.
• When assigned the primary on-call status, MCOT staff will respond to calls dispatched through Avail Solutions crisis hotline to complete a face-to-face crisis assessment within the designated timeframes outlined in CCS MCOT policies and procedures (which are established based on TAC code.)
• MCOT staff will provide follow-up sessions on all crisis encounters. MCOT staff will provide 24 or 48-hour follow-up face-to face sessions depending on status of client.
• When assigned to iPad coverage, MCOT staff will promptly respond to calls to complete virtual assessments or in person, if requested.
• Make appropriate determination for client placement depending on level of current risk based on information gathered from crisis assessment and Columbia Suicide Severity Rating Scale. If client is determined to meet criteria for an outpatient level of care, then a safety plan will be created or reviewed on-site with the client. Documentation in the EHR that a safety plan was completed is required. A copy of the safety plan is to be provided to the client.
• Provide State Mental Health Facility (SMHF) or private hospital discharge follow up within seven days, and assist individuals with transition to services.
• Identifies problem areas, service gaps, and areas that are barriers to services for clients as needed and/or requested by assessing individuals’ current and ongoing needs with regards to support systems and available community resources, schools, and facilities, etc., as needed and requested by the individual.
• Actively participates as a member of the MCOT Team through process improvements and problem solving initiatives.
• Document case records, assessments, person centered recovery plans and progress notes according to Center requirements and Texas Administrative Codes. Employees will maintain complete and accurate consumer medical records and keep all such information confidential.
• Meet crisis response timeliness requirements for assessment requests as identified by the State of Texas – Emergent within one hour, Urgent within eight hours, and Routine within twenty-four hours.
• Collaborates with all community stakeholders regarding mental health crisis concerns.
• Complete and report updates for the Inpatient Care Waitlist for clients according to MCOT policies and procedures.
• Meets all clinical needs and minimum service requirements according to Center staff training requirements, Resilience & Disease Management Design and Texas Administrative Codes.
• Documents all services in a progress note according to MCOT standards that is at the end of shift.
• Must stay compliant with all required training.
• Participates in Random Moment Time Study/Medicaid Administrative Claiming (MAC) as necessary.
• Professional Development - This function requires the employee to successfully complete training and continuing education as required by professional standards and the Center in a timely manner. The employee will engage in learning opportunities and activities that enhance and improve their service delivery to consumers.
• Provides on call coverage as needed to the Center on an assigned basis for after hours and weekends-responding appropriately and timely to requests from Center staff.
• Performs related work as assigned by Supervisor.
• Demonstrate high ethical standards, trustworthiness, and personal integrity. Regular attendance, dependability, and promptness are required for the 8-5 work day or agreed upon hours to ensure consistency and completeness of program’s processes.
• Frequent daily driving within the catchment area is required.
• Will provide initial screening for and provide monitoring and assistance with the Bell County Diversion Center intake process.

GENERAL QUALIFICATIONS

Experience/Education/Licensing/Certification

• Experience in a field relating to the agency program.
• Graduation from an accredited four-year college or university with a major course work in a psychology, social work, or a relevant field to the assignment.
• Experience and education may not be substituted for one another.

Knowledge/Skills/Abilities

Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.

Knowledge of community resources; of case management principles, objectives, standards, and methods; and of program policies and procedures.

Ability to assess client needs, to coordinate client services, and to work well with others.

Knowledge of mental illness and emotional components of physical illness; of rehabilitation and psychotherapeutic methods; of casework principles; of community resources; and of the principles, methods, techniques and practices of clinical work.

Ability to proficiently utilize computer programs, e.g., Microsoft Word and Excel.

Ability to perform tasks effectively and efficiently.

Ability to plan and schedule work and implement directives without constant supervision.

Ability to present a professional appearance and conduct when representing the Center.

Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.

Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.

Relationship Skills

Ability to communicate effectively, both verbally and in writing.

Work behavior must be compatible with Center value statement and Policies and Procedures Manual contributing to an environment of problem solving, building trust, conflict resolution, and customer service.

Ability to perform tasks effectively and efficiently.

Ability to plan and schedule work and implement directives without constant supervision.

Ability to present a professional appearance and conduct when representing the Center.

Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.

Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.

Additional Requirements

Due to the 24/7 nature of the operations, this position may have a non-traditional schedule that could include after hours, weekends and holidays. Schedule will be determined and assigned by the Crisis Director.

Must have and maintain a valid drivers’ license with an acceptable driving record.

Regular attendance and reliability is critical to business operations.

Pursuant to Texas Health and Human Services Performance Contract Information Item V, incumbent hired must provide proof of a negative TB test within two weeks of employment and annually thereafter.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties and responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WORK ENVIRONMENT AND FUNCTIONAL REQUIREMENTS

This position requires the ability to:

• Sit, stand, and walk for extended periods of time.
• See, hear, and communicate effectively to perform job duties.
• Use a computer, telephone, and standard office equipment for prolonged periods.
• Perform repetitive tasks such as typing, filing, and data entry.
• Lift and/or move up to 15 pounds.
• Interact frequently with consumers, staff, and the public in a professional and customer focused manner.
• Respond appropriately to challenging or unpredictable situations, including safely de-escalating and managing interactions with individuals who may exhibit verbally or physically escalated behavior, in accordance with training and Center policies.
• Ability to perform the essential functions of the position safely and effectively, including maintaining professionalism, sound judgment, appropriate interpersonal interactions, concentration, and the ability to respond appropriately in stressful or crisis situations, with or without reasonable accommodation.
• Work in an environment with frequent interruptions and changing priorities.
• Perform the essential functions of the position, with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA).

AT-WILL EMPLOYMENT STATEMENT

Employment with Central Counties Services is at-will. This means that either the employee or the Center may terminate the employment relationship at any time, with or without notice, and with or without cause, subject to applicable law. Nothing in this job description or any other policy, procedure, or communication should be construed as creating a contract of employment or altering the at-will nature of employment.

EQUAL OPPORTUNITY EMPLOYER

Central Counties Services is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.