Administrative & Operations Support Coordinator

Home Instead; Goodyear (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Home Instead in Goodyear, AZ is seeking an Administrative & Operations Support Coordinator to join our team. This role exposes you to multiple areas of our operation, from front office administration to scheduling, care coordination, caregiver recruiting and client support.

The ideal candidate is highly organized, a team player, quick learner, and ready to jump in wherever help is needed to support a fast-paced senior care organization.

Qualifications

• Highly organized and dependable.
• Excellent communication with clients, families, and caregivers.
• Able to multitask and prioritize in a fast-paced environment.
• Willingness to learn multiple roles across departments.

Responsibilities

• Greet clients, families, and visitors.
• Answer phones and respond to inquiries.
• Assist with emails, paperwork, filing, and data entry.
• Support scheduling, care coordination, and staffing updates.
• Assist with recruiting, onboarding, and applicant records.
• Provide friendly client and caregiver support.
• Collaborate across departments to optimize office operations.

Skills

Organized

Communication

Team player

Multitasking

Tech-savvy

Job description

Location: Goodyear, AZ

Employment Type: Full-Time in Person / in office

Department: Operations / Administration

Reports To: Office Leadership

About The Role

We are looking for a dynamic, organized, and well-rounded Administrative & Operations Support Coordinator to join our team.

This is a unique opportunity for someone who wants to learn the business from the inside out. Rather than being limited to one department, this position will provide exposure to multiple areas of our operation, including front office administration, scheduling, care coordination, caregiver recruiting and hiring, client support, and general office operations.

The right person will be a team player who enjoys variety, learns quickly, takes initiative, and is willing to jump in wherever help is needed.

This is a great role for someone who wants to learn, grow, and become an integral part of a fast-paced senior care organization.

What You’ll Do

Front Office & Administrative Support

• Welcome clients, families, caregivers, and visitors
• Answer phones and respond to general inquiries
• Assist with emails, paperwork, filing, scanning, and data entry
• Maintain organized office records and supplies
• Help with general administrative projects
• Support office events, meetings, and team activities

Scheduling & Care Coordination Support

• Learn the basics of caregiver scheduling and shift coverage
• Assist with schedule updates and changes
• Communicate with caregivers regarding schedules and assignments
• Help track open shifts and staffing needs
• Assist the care coordination team with administrative tasks
• Help ensure information is accurately documented and communicated

Recruiting & Hiring Support

• Learn our caregiver recruiting and hiring process
• Assist with applicant communication and follow-up
• Help coordinate interviews and group hiring events
• Assist with onboarding paperwork and new-hire preparation
• Help maintain applicant and employee records
• Support recruiting events and community hiring initiatives

Client & Caregiver Support

• Provide friendly, professional communication to clients, families, and caregivers
• Help direct questions and concerns to the appropriate team member
• Assist with follow-up calls and administrative needs
• Help create a positive experience for the people we serve and the team members who provide care

Team & Operations Support

• Work alongside different departments to understand how the entire office operates
• Step in to support team members during busy periods
• Help identify problems and find solutions
• Take on special projects as assigned
• Continuously learn new systems, processes, and responsibilities

The Person We’re Looking For

We Are Looking For Someone Who Is

• Highly organized and dependable
• Warm, professional, and comfortable talking with people
• A strong communicator
• Comfortable working in a fast-paced environment
• Able to multitask and prioritize
• Detail-oriented without losing sight of the big picture
• Technology comfortable and willing to learn new systems
• A problem solver who looks for solutions rather than reasons something can’t be done
• Flexible and willing to jump in wherever needed
• Comfortable learning multiple roles and departments
• Positive, team-oriented, and accountable
• Someone who genuinely enjoys helping people

This Role Is For You If…

You like having variety in your day.

You don’t want to sit behind a desk doing the exact same task every day.

You enjoy learning how things work.

You are the person who notices something needs to be done and just handles it.

You enjoy working with people and want to build skills across administration, operations, scheduling, recruiting, and client service.

Growth Opportunity

This position is designed to provide a broad understanding of our organization and can serve as a pathway into a specialized or leadership position as the employee develops.

As you learn the business, there may be opportunities to grow into areas such as:

• Scheduling & Staffing
• Recruiting & Hiring
• Client Care Coordination
• Office Administration
• Client Services
• Operations
• Team Leadership

Our Ideal Candidate

We’re not necessarily looking for someone who already knows everything. We’re looking for someone who wants to learn everything.

If you’re organized, energetic, resourceful, compassionate, and ready to become an important part of a team that makes a difference in the lives of seniors and their families, we’d love to meet you.