Administrative & Operations Manager — Billing & Customer Care

Waste Pro USA Inc.; Hoxie (AR); Vor Ort; USD 40.000 - 60.000; Vollzeit

Zusammenfassung

Waste Pro USA Inc. is seeking an Office Manager in Arkansas to oversee daily administrative, customer service, and accounting functions. The role includes supervising billing, collections, payables, and payroll/HR activities while supporting regional and management reporting requirements.

Responsibilities cover billing accuracy, cash flow management, AR/AP processing, and ensuring timely reports. The position focuses on office operations, teamwork, and professional communication with customers

Aufgaben

• Manage all administrative functions in the Office.
• Work with the billing clerk to ensure the accurate billing of all customers in the market area.
• Prepare and input monthly billing journal entries
• Manage the credit processing procedures.
• Oversee the customer service department. Manage scheduling, training and observations of the Customer Service Representatives.
• Oversee the coding and processing of all payables and submit for approval.
• Work with the Collections department to ensure timely collection of all customer accounts to ensure timely and adequate cash flows.
• Complete weekly accounts receivable reports and review with management to develop action plans for improvement in DSO results.
• Ensure segregation of duties in the office.
• Manage timely and accurate deposits for local payments
• Maintain professionalism when communicating with all customers and employees
• Prepare accurate monthly revenue projections for management team review.
• Ensure disposal invoices are reconciled to the Tower billing/dispatch system.
• Ensure monthly and quarterly franchise reports are completed and filed.
• Assist in gathering, verifying and inputting all financial and statistical data into the system for productivity reporting.
• Assist in the restructure of Tower reports as needed for financial and operational analysis. Generate reports for new/lost business, changes in service, etc.
• Assist Sales in the maintenance of Sales Contracts, including tracking expiration dates.
• Support or perform Payroll and H/R functions in a timely manner to ensure accuracy.

Jobbeschreibung

Waste Pro USA Inc. is seeking an Office Manager in Arkansas to oversee daily administrative, customer service, and accounting functions. The role includes supervising billing, collections, payables, and payroll/HR activities while supporting regional and management reporting requirements.

Responsibilities cover billing accuracy, cash flow management, AR/AP processing, and ensuring timely reports. The position focuses on office operations, teamwork, and professional communication with customers