Administrative - Operations Manager

LanceSoft, Inc.; Peterborough (NH); On-site; USD 80,000 - 90,000; Full time

Job summary

Lancesoft seeks a Practice Manager to oversee the daily operations of a medical practice, including budgeting, staffing, and regulatory compliance. The role emphasizes leadership, patient care systems, and data governance.

The candidate will manage financial controls, payroll, performance evaluation, and quality management while ensuring efficient patient flow and excellent service delivery across clinical and administrative teams.

Qualifications

• Experience with practice policies and procedures, including billing and collections, scheduling, staff benefits.
• Excellent communication skills at all levels, ability to delegate, instruct, and follow up on tasks.
• Ability to read, interpret and apply policies and procedures; operate practice and clinical equipment.

Responsibilities

• Develop and implement the department’s budget to meet organizational goals.
• Coordinate recruitment and onboarding of clinical and nonclinical staff.
• Maintain internal communications and secure patient data systems; ensure regulatory compliance.
• Lead integration of the organization's mission into the culture and operations.
• Improve front-office workflow to optimize patient satisfaction and scheduling.

Skills

Billing & collections

Scheduling

Staff benefits

Communication

Education

Associates degree

Job description

Salary Range: $80 - $90K (dependent on education and experience)

Shift Type: Days

Practice Managers are responsible for the overall operation of the practice. This includes budget or financial management; human resource management (hiring/firing/Performance Evaluation); quality management; patient care systems - clinical needs, patient/family concerns, increasing patient volume; information management - attending meetings as identified by the VP or Director. There are four competencies that are critical across every role and responsibility a medical practice management professional performs: professionalism, leadership, communication skills and critical thinking skills.

• Develop and implement the department’s budget to achieve organizational objectives Monitor internal financial controls Implement and maintain a process for external financial audits Monitor revenue cycle management and accounts receivable management Analyze and monitor financial performance and report financial results to stakeholders.
• Coordinate the recruitment and orientation process of clinical and nonclinical staff Manage the retention of clinical and nonclinical staff Develop, implement and monitor effective staffing strategies Implement performance management programs for clinical and nonclinical staff Create and maintain a positive work experience for clinical and non-clinical staff through ongoing and continually improved employee engagement. Provide systems, processes and structure for administrative and clinical training for medical providers and employees Establish systems and processes for awareness, education and compliance with employment laws and regulatory standards.
• Develop and maintain appropriate internal communication pathways for clinical and nonclinical staff Monitor a technology security process to protect patient and practice data systems. Manage medical information including medical records, medication administration and healthcare related document storage Implement established processes to comply with mandated reports of specified patient issues to regulatory agencies.
• Lead the integration of the corporate mission statement into all aspects of the organization’s culture Facilitate the implementation of the organization’s strategic plan and objectives Communicate, implement and monitor production and compensation standards for physician and midlevel professional staff Implement and/or support organization leadership management of clinical staff conduct and performance expectations or programs Work effectively with the Leadership to foster a team culture.
• Establish and monitor business processes to ensure effective and efficient clinical operations Ensure that relevant and accurate resources are available to enhance patient’s knowledge, understanding and participation in their medical care Understand the referral process and plan requirements Design efficient patient flow patterns to maximize physicians schedules Manage front office operations to maximize patient satisfaction, and customer service efforts Implement a plan to control pharmaceutical supplies.

Submission Requirements

• Education: Associates degree in related field. - [REQUIRED]
• Experience: At least five years of relevant experience. Preference will be given to candidates with previous medical Practice manager experience. - [REQUIRED]
• Skills and Abilities: Must be knowledgeable about Practice policies and procedures, including billing and collections, scheduling, staff benefits, etc.- [REQUIRED]
• Must have excellent communication skills on all levels, and must be able to effectively communicate with physicians, staff, and patients. Must be able to delegate work, provide adequate instruction, and follow-up on task completion. Must be able to read, interpret and apply policies and procedures. Must be able to operate all appropriate Practice and clinical equipment. Provide personal commitment to enhance knowledge, skills and abilities in healthcare administration. - [REQUIRED]