Office Manager Rehabilitation

Hospital for Special Surgery; West Palm Beach (FL); On-site; USD 42,000 - 68,000; Full time

Job summary

Hospital for Special Surgery seeks a Patient Access Specialist to join our team. You will handle admissions and outpatient registrations, verify insurance, and help patients navigate the revenue cycle with empathy.

This role requires strong communication, the ability to manage fluctuating patient flow, and collaboration with clinicians and billing staff. A minimum of an associate degree and revenue-cycle knowledge is preferred.

Qualifications

• High School Diploma or GED; associate degree required.
• Associate’s degree or higher preferred.
• Bachelor’s or Master’s degree preferred for advancement.

Responsibilities

• Report insurance coverage and/or Managed Care issues to leadership.
• Supervise clerical staff including referrals and insurance problem resolution.
• Coordinate end-of-year and new-year insurance verifications.
• Follow up on prescriptions, pre-certification, and letters of medical necessity.
• Manage billing inquiries with patients and departmental staff.
• Educate patients on insurance issues and processes.
• Ensure team meets hospital payment collection expectations.
• Communicate changes affecting patient flow to the team.
• Coordinate training/orientation of new staff in the section.
• Update staff on Managed Care impacts on Rehab patients.

Skills

Verbal communication

Written communication

Customer service

Data entry

Office tools

Phone triage

Revenue cycle basics

Interpersonal skills

Education

High School diploma or GED

Associate’s degree required

Bachelor’s or Master’s degree preferred

Tools

Outlook

Email

Data entry systems

Job description

How you move is why we’re here. ® Now more than ever.

Get back to what you need and love to do.

The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximizethe abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Variable (United States of America)

What you will be doing

Job Qualifications

EDUCATION - Required

High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses

Associate’s degree required

Associate’s degree required

EDUCATION - Preferred

Bachelor’s or Masters degree preferred.

EXPERIENCE - Required

3 years experience in admitting and/or ambulatory setting or patient registration in an outpatient setting.

SKILLS – Required

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Strong computer skills, with proficiency in office automated tools: e-mail, outlook and data entry.
• Effective communicator with all levels of staff, patients and customers.
• Ability to respond positively to fluctuations in patient flow.
• Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume.
• Knowledge of front-end role in revenue cycle: insurance benefits collection, verification, authorization, pre-certification, etc.

SKILLS - Preferred

• Excellent interpersonal and customer service skills. Organization, computer skills, word processing, spreadsheets, insurance verification and email. Outlook scheduling and navigation of oral and written skills.

PHYSICAL WORKING CONDITIONS

Continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs). Examples: Nurses, LPNs, and Physical Therapists.

ENVIRONMENTAL WORKING CONDITIONS

Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise. Examples: patient care providers and laboratory technicians.

HAZARDS

OSHA Category 1

Tasks that involve exposure to blood, body fluids, tissues, and other potentially infectious materials.

POSITION & UNIT ACCOUNTABILITIES – Competencies

• Reports any insurance coverage and /or Managed Care difficulties to departmental leadership, as applicable.
• Supervises clerical support staff including checking problems with referrals, insurance problems, linking patient appointments and wrong accounts.
• Coordinates end of year and new year insurance verifications within the section.
• Follows-up with Section staff (clinical and clerical) on a daily basis with prescriptions, pre-certification, letters of medical necessity, physicians' offices and letters of appeals.
• Manages billing issues or inquiries with patients and patient accounts/departmental supervisor, as applicable.
• Educates patients, upon request, regarding insurance issues.
• Ensures that their team is meeting hospital expectations regarding payment collection.
• Communicates with appropriate staff regarding changes and/or disruption in patient flow.
• Coordinates training/orientation of new staff to the Section (clinicians and administrative staff).
• Updates departmental personnel regularly with respect to Managed Care and its impact on Rehab patients.

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.