Healthcare Office Operations Supervisor

Hospital for Special Surgery; Florida; On-site; USD 46,500 - 70,875; Full time

Job summary

Hospital for Special Surgery is seeking an Office Operations Manager to oversee daily office operations, front desk, and clinical support staff across provider schedules and patient flow. You will supervise Medical Assistants and administrative staff, monitor efficiency, resolve issues, and ensure adherence to workflows and service standards in a busy hospital setting in New York.

The role requires leadership, strong communication, and hands-on problem solving, with day shifts and regular

Responsibilities

• Oversees daily operations of the office, including front desk, clinical support staff, and checkout functions
• Manages team schedules across administrative and clinical staff to support provider schedules and patient flow
• Directly supervises Medical Assistants, LPNs, ATCs, and administrative support staff
• Monitors office efficiency throughout the day and intervenes to prevent delays
• Provides at-the-elbow troubleshooting and operational support
• Serves as primary escalation point for patient concerns and service recovery
• Manages day-to-day operational needs for on-site physicians
• Oversees administrative and clinical inventory
• Completes end-of-day audits and reconciliation processes
• Serves as primary back-up for staffing coverage
• Promotes adherence to workflows, policies, and service standards

Job description

How you move is why we’re here. ®
Now more than ever.

Get back to what you need and love to do.
The possibilities are endless...

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximizethe abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Day (United States of America)

Compensation Range

The base pay scale for this position is $48,000.00 - $72,750.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

· Oversees daily operations of the office, including front desk, clinical support staff, and checkout functions

· Manages team schedules across administrative and clinical staff to support provider schedules and patient flow

· Directly supervises Medical Assistants, LPNs, ATCs, and administrative support staff

· Monitors office efficiency throughout the day and intervenes to prevent delays

· Provides at-the-elbow troubleshooting and operational support

· Serves as primary escalation point for patient concerns and service recovery

· Manages day-to-day operational needs for on-site physicians

· Oversees administrative and clinical inventory

· Completes end-of-day audits and reconciliation processes

· Serves as primary back-up for staffing coverage

· Promotes adherence to workflows, policies, and service standards

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.