ADMINISTRATIVE OFFICE ASSISTANT II/PT

Central Michigan University; Mount Pleasant, Northern (MI, KY); Hybrid; USD 19,000 - 27,000; Part time

Job summary

Central Michigan University seeks an Administrative Office Assistant II to support CMU Health Services in Mount Pleasant. The role handles scheduling for multiple clinics, accurate data entry into the EMR, and patient check-in while collecting copays and maintaining records securely.

The position is part-time (0.60 FTE) with a 24-hour weekly schedule, primarily M/W/F. Strong communication, organizational skills and HIPAA/FERPA awareness are essential for success.

Qualifications

• High school diploma or GED required.
• Experience with Word and customer service is essential.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Monitors and manages clinic schedules for multiple providers.
• Schedules patient appointments for CMU Clinics following guidelines.
• Enters insurance and demographics into the EMR with accuracy.
• Performs check-in, collection and reconciliation processes.
• Releases medical records per HIPAA/FERPA guidelines.

Skills

Customer service

Microsoft Word

Organizational skills

Verbal and written communication

Multitasking

Attention to detail

Positive interpersonal skills

Education

High school diploma or GED

Associates degree in medical office secretarial or similar program

Tools

SAP

Epic EMR

WebDennis

Champs

Job description

Position Information

Position Information

Posting Number

Posting Number S-3953

Position Number

Position Number 78390

Type of Recruitment

Type of Recruitment External

Position Title

Position Title ADMINISTRATIVE OFFICE ASSISTANT II/PT

Position Summary

Works in a team environment to schedule appointments and perform all check-in processes accurately and appropriately for all CMU Health Services patients (multiple clinics, multiple providers). Enters medical insurance and demographic information into the electronic medical record. Collects copays and past due balances. Performs daily reconciliation and reporting of payments. Stays current on basic health insurance specifics, guidelines, and rules. Maintains the confidentiality, security, and organization of CMU Health Services medical records. Releases patient information as appropriate following HIPAA and FERPA guidelines. Performs a variety of basic office duties.

Employee Group

Employee Group Administrative Office Assistant

Pay Range

Pay Range Minimum Starting Rate: $16.60 per hour

Division

Division Academic Affairs

Department

Department University Health Services

Position Status

Position Status Regular

Position End Date

Employment Status

Employment Status Part-Time

FTE

FTE 0.60

Position Type

Position Type 12 month

Weekly Work Schedule

Weekly Work Schedule 24 hours per week (desired schedule MWF)

Location

Location Mount Pleasant, MI

Required Qualifications

• High school diploma or GED .
• Three years of qualifying experience or a combination of education and experience that equates to three years.
• Experience with Microsoft Word.
• Customer service experience.
• Organizational skills with strong attention to detail.
• Demonstrated positive interpersonal skills.
• Effective verbal and written communication skills.
• Ability to project a positive attitude.
• Ability to manage multiple projects and meet deadlines with accurate results.
• Ability to compose, proofread and edit correspondence.

Preferred Qualifications

• Associates degree in medical office secretarial or similar program
• Experience with electronic medical record systems and scanners Knowledge of SAP
• Knowledge of Epic ( EMR )
• Experience using website resources such as WebDennis, Champs, etc

Duties & Responsibilities

• Monitors and manages medical clinic schedules for multiple Providers according to Provider specifics and availability.
• Schedules patient appointments for all CMU Clinics while following all scheduling guidelines.
• Obtains insurance and demographic information and enters it into the electronic medical record with high accuracy.
• Verifies insurance coverage and policy information using various insurance company websites (Web Dennis, Champs, etc).
• Maintains basic knowledge regarding CMU medical insurance participation, insurance guidelines and pre-authorization processes.
• Completes all check-in processes, collection processes and reconciliation processes with a high degree of accuracy.
• Answers phones, transfers calls, prepares/changes voice mail and triage messages.
• Acts as the medical records custodian, releasing information as appropriate following HIPAA and FERPA guidelines.
• Participates in team workflow and other problem-solving initiatives for efficiency and effectiveness.
• Participates in training of new employees/student workers on electronic medical record and general office processes and procedures.
• Participates in regular communication with clinical staff and billing staff to help ensure efficient workflow between departments.
• Provides input for development and implementation of procedures, systems, and policies as it relates to the revenue cycle. Assists in supervision and assists in providing direction to student employees.
• Completes all medical record scanning and copying.
• Composes and mails various office correspondence.
• Supports and assists with scheduling of incoming and outgoing referrals.
• Performs other duties as assigned.

Supervision Exercised

None.

Message to Applicants

Central Michigan University is dedicated to fostering an environment that is reflective of the communities we serve. We are especially interested in highly qualified candidates who will advance and promote CMU’s mission, vision, and leadership standards.

Central Michigan University is an Equal Opportunity Employer and institution. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex-based stereotypes, sexual orientation, transgender status, veteran status, or weight.

CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.

Inquiries about the application of Title IX can be made to CMU’s Title IX Coordinator, the US Department of Education’s Assistant Secretary, or both.

CMU’s Title IX Coordinator can be reached at:
Phone: [phone]
Office: 103 E. Preston St.
Bovee University Center, suite 306
Mount Pleasant, MI 48858
Email: [e-mail]

Open Until Filled Yes

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Are you currently an internal employee of CMU according to the university's definition?
  • Yes
  • No
• * If yes, to which employee group do you belong? (If not applicable, select "Not Applicable").
  • Not Applicable
  • Administrative Office Assistant
  • Dispatcher
  • Lieutenant
  • Medical Faculty
  • P&A, SO or Faculty
  • Police
  • Public Broadcasting
  • Sergeant
  • Service Maintenance
  • Supervisory/Technical
• * How did you first learn of this job opportunity? Please list the specific advertising source or indicate if it was word of mouth.

  (Open Ended Question)

• * Do you have a high school diploma or GED?
  • Yes
  • No
• * Do you have three years of qualifying experience or a combination of education and experience that equates to three years?
  • Yes
  • No
• * Do you have experience with Microsoft Word?
  • Yes
  • No
• * Do you have customer service experience?
  • Yes
  • No

Optional & Required Documents

Required Documents

• Resume/Curriculum Vitae
• Cover Letter

Optional Documents

• List of References

Staff postings - Human Resources | Contact HR | [phone]| 109 Rowe

Faculty postings - Faculty Personnel Services | Contact FPS | [phone] | 308 Warriner

About the Department

About CMU

Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.
We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.
CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.
Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.
CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.
Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.
CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.

Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.
We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.
Please review the Leadership Standards before applying for this position.

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