ADMINISTRATIVE OFFICE ASSISTANT II/PT

Central Michigan University; Mount Pleasant (MI); Hybrid; USD 21,000 - 24,000; Part time

Job summary

Central Michigan University’s University Health Services in Mount Pleasant, MI, seeks an Administrative Office Assistant II/PT to work in a team on scheduling, check-in, and EMR data entry. You will handle insurance verification, copays, and payments, while maintaining confidentiality and accuracy across clinics and providers.

The role requires strong customer service, organizational, and communication skills, with experience in MS Word and EMR systems.

Qualifications

• High school diploma or GED required.
• Three years of qualifying experience or equivalent.
• Experience with Microsoft Word.
• Customer service experience.
• Strong organizational skills with attention to detail.
• Positive interpersonal skills.
• Good verbal and written communication.
• Ability to stay positive and meet deadlines.
• Ability to manage multiple projects and produce accurate results.
• Ability to compose, proofread and edit correspondence.

Responsibilities

• Schedule patient appointments for CMU Clinics.
• Enter insurance and demographics into EMR with high accuracy.
• Verify insurance coverage and policy information.
• Complete check-in, collection and reconciliation processes accurately.
• Answer phones and triage messages.
• Release patient information following HIPAA/FERPA guidelines.
• Assist with training of new employees and student workers.
• Support revenue cycle procedures and inter-department workflow.

Skills

Microsoft Word

Customer service

Detail oriented

Verbal communication

Written communication

Teamwork

Education

High school diploma or GED

Associates degree in medical office secretarial

Tools

Epic EMR

SAP

WebDennis

Champs

Job description

Position Information

Position Title: ADMINISTRATIVE OFFICE ASSISTANT II/PT

Position Summary: Works in a team environment to schedule appointments and perform all check-in processes accurately and appropriately for all CMU Health Services patients (multiple clinics, multiple providers). Enters medical insurance and demographic information into the electronic medical record. Collects copays and past due balances. Performs daily reconciliation and reporting of payments. Stays current on basic health insurance specifics, guidelines, and rules. Maintains the confidentiality, security, and organization of CMU Health Services medical records. Releases patient information as appropriate following HIPAA and FERPA guidelines. Performs a variety of basic office duties.

Required Qualifications

• High school diploma or GED .
• Three years of qualifying experience or a combination of education and experience that equates to three years.
• Experience with Microsoft Word.
• Customer service experience.
• Organizational skills with strong attention to detail.
• Demonstrated positive interpersonal skills.
• Effective verbal and written communication skills.
• Ability to project a positive attitude.
• Ability to manage multiple projects and meet deadlines with accurate results.
• Ability to compose, proofread and edit correspondence.

Preferred Qualifications

• Associates degree in medical office secretarial or similar program
• Experience with electronic medical record systems and scanners Knowledge of SAP
• Knowledge of Epic ( EMR )
• Experience using website resources such as WebDennis, Champs, etc

Duties & Responsibilities

• Monitors and manages medical clinic schedules for multiple Providers according to Provider specifics and availability.
• Schedules patient appointments for all CMU Clinics while following all scheduling guidelines.
• Obtains insurance and demographic information and enters it into the electronic medical record with high accuracy.
• Verifies insurance coverage and policy information using various insurance company websites (Web Dennis, Champs, etc).
• Maintains basic knowledge regarding CMU medical insurance participation, insurance guidelines and pre-authorization processes.
• Completes all check-in processes, collection processes and reconciliation processes with a high degree of accuracy.
• Answers phones, transfers calls, prepares/changes voice mail and triage messages.
• Acts as the medical records custodian, releasing information as appropriate following HIPAA and FERPA guidelines.
• Participates in team workflow and other problem-solving initiatives for efficiency and effectiveness.
• Participates in training of new employees/student workers on electronic medical record and general office processes and procedures.
• Participates in regular communication with clinical staff and billing staff to help ensure efficient workflow between departments.
• Provides input for development and implementation of procedures, systems, and policies as it relates to the revenue cycle. Assists in supervision and assists in providing direction to student employees.
• Completes all medical record scanning and copying.
• Composes and mails various office correspondence.
• Supports and assists with scheduling of incoming and outgoing referrals.
• Performs other duties as assigned.

Supervision Exercised

None.

Employee Group

Administrative Office Assistant

Pay Range

Pay Range Minimum Starting Rate: $16.60 per hour

Division

Academic Affairs

Department

University Health Services

Position Status

Regular

Employment Status

Part-Time

FTE

0.60

Position Type

12 month

Weekly Work Schedule

24 hours per week (desired schedule MWF)

Location

Mount Pleasant, MI

About the Department

About CMU

Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives. We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence. CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more. Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student‑athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17. CMU is located in Mount Pleasant, a community that blends the best of small-town living with big‑city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant. Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions - Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more - are within easy reach of the city’s central location in Michigan’s Lower Peninsula. CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.

Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.

CMU is an Equal Opportunity Employer and institution. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex-based stereotypes, sexual orientation, transgender status, veteran status, or weight.

Title IX Coordinator

Inquiries about the application of Title IX can be made to CMU’s Title IX Coordinator, the US Department of Education